Director of Systems

Neighborly•Irving, TX

3d•Hybrid

About The Position

The Director of Systems develops and continuously improves the tools, systems, processes, reporting, and training that support the execution of Brand strategic initiatives. The role combines operational expertise, analytical skills, and collaboration to drive consistency, efficiency, and franchisee performance. Working closely with the Brand President and key stakeholders, the Director translates operational insights into scalable solutions that advance the Brand’s strategy and support Neighborly’s overall vision. The position evaluates operating systems, processes, and best practices; partners with franchise owners and cross-functional teams; and creates reporting, benchmarking, and operational tools to support franchisee growth and informed business decisions. It also develops resources and training for Franchise Business Coaches to promote consistent execution across the franchise system. This is a full-time, Monday–Friday role with a stated schedule of 8:00 AM–5:00 PM CT and a hybrid work model. Office locations are 500 E John Carpenter Fwy, Irving, TX, and 1010 N University Parks Drive, Waco, TX. Pay is commensurate with experience. The role is performed in typical office conditions and involves using standard office equipment and computers, as well as lifting and moving items weighing up to 25 pounds. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Requirements

Bachelor’s degree in Business, Technology, Operations, Analytics, or a related field; an equivalent combination of education and relevant experience may be considered.
Seven or more years of experience in business systems, operations, reporting and analytics, process improvement, or a related role.
Experience developing and implementing scalable business processes, operational tools, reporting solutions, or systems.
Experience managing cross-functional projects and working with multiple stakeholder groups.
Strong analytical, problem-solving, and critical-thinking skills, including the ability to translate data and operational trends into actionable solutions.
Excellent verbal and written communication skills and the ability to work effectively with franchise owners, leadership, and cross-functional teams.
Strong organizational and time-management skills, including the ability to manage multiple projects, priorities, and deadlines in a fast-paced environment.
Ability to work independently, collaborate effectively, and influence others to advance initiatives without direct authority.
Strong technical aptitude, including proficiency in Microsoft Excel, Word, Outlook, and PowerPoint or similar tools, and the ability to learn new systems and technology.
Strong attention to detail, accuracy, and follow-through, and the ability to handle sensitive and confidential information with discretion.

Nice To Haves

Experience within franchising, multi-unit operations, field operations, or a related service-based environment.
Experience supporting franchise owners or field-based business partners.
Experience developing benchmarking, performance-reporting, or pricing-management tools.
Experience leading training or change-management efforts related to new systems and processes.

Responsibilities

Evaluate operating systems, processes, and best practices to identify opportunities for greater consistency, efficiency, and effectiveness across the Brand.
Develop, implement, and continuously improve tools, systems, processes, reporting, and training that support Brand strategic initiatives and consistent adoption across the franchise network.
Partner with leading franchise owners to identify, test, and enhance operating systems and best practices for application across the franchise network.
Collaborate with other Neighborly Brands and cross-functional teams to share best practices and solutions while minimizing duplicated effort.
Develop and distribute timely, accurate reporting tools that show key performance indicators, operational trends, and opportunities for Brand and franchisee growth.
Establish reporting and benchmarking processes to help Franchise Business Coaches support franchise owners and make informed business decisions.
Develop and manage tools that help franchise owners improve sales, manage pricing, reduce costs, and increase operational efficiency.
Create resources and deliver training to equip Franchise Business Coaches to support franchise owners and promote consistent execution across the franchise system.
Perform other duties as required.