Director of Clinical Systems

Florida Urology Partners LLP • Tampa, FL

3d

About The Position

The Director of Clinical Systems reports directly to the Chief Operating Officer and provides strategic leadership for clinical information systems, clinical informatics, workflow optimization, and technology-enabled operational improvement across Florida Urology Partners’ multi-site physician practice and radiation oncology centers.

Serving as a liaison between executive leadership, physicians, clinical teams, operations, IT, and technology vendors, the Director ensures clinical systems support patient safety, regulatory compliance, operational efficiency, and organizational growth. The role translates clinical and business needs into scalable technology solutions, standardized workflows, and measurable performance improvements.

The position leads Epic and related clinical-system optimization, configuration, implementation, and support; evaluates and redesigns clinical and operational workflows; develops analytics and performance reports; supports quality, compliance, and patient-safety efforts; and leads projects and change initiatives. The Director also advises leadership on clinical informatics and technology strategy, establishes governance for workflows and system changes, delivers training, and supports organizational growth, strategic partnerships, and technology transitions.

Requirements

• Bachelor’s degree in Nursing, Healthcare Informatics, Health Information Technology, Healthcare Administration, or a related field is required.
• Minimum of five years of experience working with Epic, including customization, application configuration, and system build functionality.
• At least five years of experience in clinical informatics, ambulatory healthcare operations, EHR optimization, or healthcare IT is required.
• Proficiency in Epic configuration, customization, and application build.
• Proficiency in Qlik BI Analytics and Tableau; experience with Power BI, Excel, and EHR reporting tools.
• Strong understanding of ambulatory clinical workflows, clinical documentation, patient safety, healthcare quality, and regulatory compliance.
• Ability to translate clinical and operational requirements into effective technical solutions.
• Strong analytical, project-management, problem-solving, communication, and presentation skills.
• Demonstrated ability to lead cross-functional initiatives, influence stakeholders, manage competing priorities, and drive organizational adoption.

Nice To Haves

• Advanced degree.
• Ten years of healthcare operations experience.
• Experience supporting multi-site healthcare organizations, workflow redesign, implementation projects, analytics, and change management.
• Epic certifications.
• PMP certification.

Responsibilities

• Lead optimization, configuration, implementation, and ongoing support of Epic and related clinical systems.
• Translate clinical and operational needs into functional requirements, standardized workflows, templates, forms, and documentation tools.
• Identify workflow gaps, documentation deficiencies, patient-safety risks, and opportunities for system improvement.
• Evaluate and redesign workflows across clinical practices, Patient Access, Call Center, registration, surgery scheduling, and other operational departments.
• Standardize processes while documenting appropriate clinical and operational exceptions.
• Partner with frontline teams to identify barriers, improve patient access and experience, and increase operational efficiency.
• Support provider onboarding, transitions, relocations, new locations, and service-line expansion.
• Develop and analyze clinical and operational dashboards, scorecards, and reports using Epic reporting tools and applicable analytics platforms.
• Monitor key performance indicators, including provider and schedule utilization, appointment access, no-shows, cancellations, call-center performance, referral activity, and encounter aging.
• Identify trends, root causes, and performance gaps and translate findings into actionable recommendations.
• Partner with clinical, operational, and compliance leaders to identify and mitigate documentation, workflow, regulatory, and patient-safety risks.
• Support clinical documentation audits, root-cause analyses, and corrective action plans.
• Standardize clinical forms, consents, medication workflows, procedure documentation, and related processes.
• Ensure system workflows align with organizational policies, quality standards, and applicable regulatory requirements.
• Lead clinical-system and operational improvement initiatives from assessment through implementation and evaluation.
• Coordinate cross-functional teams and technology vendors; prioritize initiatives based on strategic value, patient safety, compliance, and operational impact.
• Develop implementation plans, training materials, communications, and workflow documentation.
• Evaluate adoption, effectiveness, and sustainability of implemented solutions.
• Advise executive and physician leadership on clinical informatics, system optimization, and technology strategy.
• Establish governance for clinical workflows, documentation standards, system changes, and competing requests.
• Evaluate technology solutions based on clinical usability, interoperability, scalability, workflow impact, and organizational value.
• Deliver training, communicate system changes, and maintain strong relationships with physicians, clinical staff, operational leaders, IT, and external partners.
• Support organizational growth, strategic partnerships, and technology transitions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director