Director of HCM Modernization

City of New York • New York, NY

20h

About The Position

The New York City Housing Authority (NYCHA) is in the midst of a comprehensive Human Capital Management (HCM) modernization to transform workforce operations, enhance employee experience, and improve service delivery across the Authority. This effort includes the implementation of Core HR (Workday), Workforce Management (WFM), and supporting systems, as well as the establishment of a unified governance and program management structure. This program is critical to improving how NYCHA manages Core HR, scheduling, timekeeping, leave management, payroll integration, and employee self-service across a large and complex, unionized workforce. The Director of HCM Modernization is an essential role for driving and executing NYCHA’s HCM vision across Workforce Management and Core HR initiatives. This role is responsible for establishing and leading an enterprise program management function, ensuring all HCM initiatives are governed, prioritized, and delivered as a single integrated program that produces measurable workforce outcomes. The Director of HCM Modernization will serve as the single accountable leader for the planning, execution, and delivery of NYCHA’s HCM modernization program. This role combines enterprise program leadership, governance, and business transformation responsibilities to ensure that technology investments deliver meaningful operational and workforce improvements. This role will establish and maintain program governance, define program management standards and processes, and ensure initiatives are consistently tracked, prioritized, and delivered on time, within budget, and aligned to agreed upon scope and outcomes. The ideal candidate will report to the SVP of Human Resources but will operate across HR, IT, Operations, Finance, and vendor stakeholders to coordinate delivery, manage interdependencies, and resolve enterprise-level risks and trade-offs. The ideal candidate is a strategic, mission-driven leader with deep experience in large-scale transformation programs who can operate effectively across both executive and operational levels.

Requirements

• A baccalaureate degree from an accredited college and three years of satisfactory, full-time experience related to the projects and policies to be studied in the particular position including eighteen months of experience in a managerial, consultative, administrative, or supervisory capacity; or A satisfactory equivalent of education and/or experience.

Nice To Haves

• Deep experience in large-scale transformation programs
• Ability to operate effectively across both executive and operational levels

Responsibilities

• Lead the end-to-end execution of NYCHA’s HCM modernization program across Core HR, Workforce Management, and related initiatives.
• Establish and manage the HCM program management function, including governance standards, processes, and performance metrics.
• Define and enforce program governance, decision rights, and escalation protocols to ensure consistent and effective decision-making.
• Translate executive strategy into integrated program plans, timelines, and delivery outcomes.
• Ensure all initiatives are delivered on time, within budget, and aligned to defined quality and workforce outcomes.
• Manage program scope, risks, dependencies, and trade-offs across multiple concurrent workstreams.
• Coordinate cross-functional delivery across HR, IT, Operations, Finance, and external vendors.
• Align business processes, workforce policies, and system capabilities to ensure cohesive design and implementation.
• Partner with executive leadership to prioritize and sequence initiatives based on business value, risk, and operational impact.
• Monitor and report program performance, risks, and benefits realization to executive governance bodies.
• Prepare decision materials and recommendations for the HCM Steering Committee.
• Lead operational governance, including the HCM Oversight Committee.
• Identify and escalate enterprise-level risks, issues, and decisions with clear options and recommendations.
• Ensure organizational change management is integrated into program delivery to support adoption and sustained impact.
• Drive accountability across business and IT stakeholders for program outcomes and execution.

Benefits

• A choice of medical coverage plans
• Deferred compensation plans
• A defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Director