Director, Product Development (Modernization)

USAA•San Antonio, TX

4d•Hybrid

About The Position

Join the Modernization Team and Lead a high performing team charged with building and designing product across the country on a new technology stack. We’re transforming how we protect our members - modernizing products, processes, experiences, and technology. Our vision is simple: deliver products with purpose and precision by ensuring they are designed with a member-first focus. We connect strategy to design and execution, ensuring every investment of time, talent, and capital moves us closer to a smarter, stronger, and more member-centric future. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Chesapeake, VA, Colorado Springs, CO or Tampa, FL Relocation assistance is not available for this position.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 8 years’ relevant industry experience in Actuary, Underwriting, Marketing, or Operations to include direct product management experience.
Minimum 3 years’ direct team lead or management experience.
Experience developing product strategies, product plans and product roadmaps.
Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
Knowledge and application of Product Development Life Cycle (PDLC).
Experience leading an agile product development process, managing multiple products simultaneously.
Exceptional communicator and engaging storyteller with a flair to communicate effectively with executives.

Nice To Haves

Demonstrated ownership and accountability for complex, regulated products, with responsibility spanning strategy, delivery, launch, and post‑launch performance.
Experience developing, testing, and evolving pricing or product strategies using data, experimentation, and performance measurement.
Strong analytical judgment, with the ability to interpret data, validate assumptions, and challenge existing approaches.
Deep understanding of end‑to‑end product experiences, including member interactions across digital and service channels.
Proven ability to partner across Product, Pricing, Data, Technology, Operations, and other stakeholders to drive integrated outcomes.
Effective matrix and informal leadership, influencing outcomes across teams and leadership levels without direct authority.
Ability to lead through ambiguity, bringing structure, clarity, and momentum in complex, high‑impact environments.

Responsibilities

Responsible for development of digital first products supporting the needs and risks of USAA Members.
Oversee the development and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
Develop and finalize recommendations to launch new products and the evaluation and decision to buy/build or ally for the line of business.
Develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
Generate creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
Responsible for maintaining thorough level of knowledge of business and underwriting performance for products in scope (e.g. trends, results, etc.).
Responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
Leverage cross functional resources to gather data and member information to support formulation of product strategy and acquire competitive intelligence.
Lead a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
Develop and communicate new product value proposition for the line of business across teams and levels of leadership.
Ensure product development team deliver sales support to all distribution channels (e.g., .com, mobile, contact center) so that the new product is properly positioned to members.
Direct the analysis and evaluation across multiple new product performance metrics to adapt offerings, if necessary, prior to full launch.
Coordinate with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
Coach and develop employees belonging to the product development team, on an ongoing and real-time basis, to drive maximum performance and engagement levels to achieve desired business results.