Director of Guest Services

Glass Light Hotel & Gallery • Norfolk, VA

7d • Onsite

About The Position

The Director of Guest Services' primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved. This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff. Additionally, will work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations.

Requirements

• 3+ years of guest services department head or similar managerial experience required
• Associate degree and/or equivalent work experience

Nice To Haves

• Management or previous supervisory experience preferred
• Bilingual (Spanish) is a plus

Responsibilities

• Directly oversee the safe and efficient operation of the front office
• Maximize profitability
• Ensure high levels of guest satisfaction are achieved
• Provide training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff
• Work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations

Benefits

• Contribute up to 80% toward individual health plans
• Affordable dental and vision insurance
• FSA and HSA options
• 401K plan
• Discretionary yearly match for 401K
• Paid group term life insurance for select positions
• 50% shared cost short-term disability
• Option to purchase additional employee paid life insurance
• Robust PTO plan
• 7 paid holidays
• Earned wage access program
• Employee Assistance Program (EAP)
• Sober support network
• Recovery-friendly workplace
• Exclusive hotel travel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree