Director of Security and Guest Services

ASM Global • Tucson, AZ

3d • Onsite

About The Position

Provide strategic leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives. Develop and implement security programs, procedures, and access control systems to ensure the safety of staff, guests, performers, vendors, and property. Lead event security planning efforts in partnership with Event Management and external public safety agencies. Oversee event staffing plans, attendee movement strategies, and emergency response protocols. Monitor and evaluate operational effectiveness and implement process improvements to enhance safety, efficiency, and guest experience. Direct, train, mentor, schedule, and evaluate security and guest services staff. Conduct regular team meetings, event briefings, and operational updates to communicate priorities and expectations. Manage security scheduling, traffic control staffing, and related operational logistics. Oversee the procurement and maintenance of security-related equipment, systems, and services. Monitor and maintain life safety systems including surveillance, alarm monitoring, and access control technologies. Establish and maintain strong working relationships with local, state, and federal law enforcement and emergency response agencies. Assist in the development and administration of departmental budgets, forecasting staffing, training, equipment, and operational needs. Interpret and apply applicable federal, state, and local laws, regulations, and policies related to venue operations and public safety. Lead staff during emergency response situations and provide clear direction during high-pressure environments. Support operational coverage for events, including nights, weekends, holidays, and on-call responsibilities as needed. Perform other duties and responsibilities as assigned. Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, training, coaching, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a positive and collaborative work environment.

Requirements

• Must possess current working knowledge of operational characteristics, services and activities of public facility security and safety programs; crowd management and control techniques; principles of municipal budget preparation and control; pertinent Federal, State, and local laws, codes, and regulations
• Five (5) years of an increasingly responsible leadership role in the development and management of a security operation in a public facility, convention center or arena
• Bachelor’s degree in Criminal Justice, Business, or related field preferred, and three years related experience and/or training or the equivalent combination and experience with developing and leading a security operation in a major venue
• Ability to discern security threats based on information received from law enforcement agencies
• Prior management experience, including the ability to direct, train, motivate and evaluate security staff
• Must be able to provide clear and effective direction to staff in emergency response situations
• Proficient in Microsoft Excel, Word, and Outlook
• Experienced and knowledgeable about the security related IOT
• Experience as a security professional knowledgeable in security procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility
• Operate a portable radio and standard office equipment including copier and fax machine
• Organize and prioritize work to meet deadlines
• Maintain an effective working relationship with clients, employees, guests, and others
• Be licensed and insured to operate a motor vehicle in the United States

Nice To Haves

• Prior experience with Union-represented personnel preferred
• Prior experience with negotiating collective bargaining agreements preferred

Responsibilities

• Provide strategic leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives
• Develop and implement security programs, procedures, and access control systems
• Lead event security planning efforts in partnership with Event Management and external public safety agencies
• Oversee event staffing plans, attendee movement strategies, and emergency response protocols
• Monitor and evaluate operational effectiveness and implement process improvements
• Direct, train, mentor, schedule, and evaluate security and guest services staff
• Manage security scheduling, traffic control staffing, and related operational logistics
• Oversee the procurement and maintenance of security-related equipment, systems, and services
• Monitor and maintain life safety systems including surveillance, alarm monitoring, and access control technologies
• Establish and maintain strong working relationships with local, state, and federal law enforcement and emergency response agencies
• Assist in the development and administration of departmental budgets
• Interpret and apply applicable federal, state, and local laws, regulations, and policies
• Lead staff during emergency response situations
• Support operational coverage for events, including nights, weekends, holidays, and on-call responsibilities
• Interviewing, hiring, training, coaching, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and fostering a positive and collaborative work environment

Benefits

• medical
• dental
• vision
• life and disability insurance
• paid vacation
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager