Director of Guest Experience & Security, YouTube Theater

Hollywood Park Management Company, LLC.•Inglewood, CA

2d•$100,000 - $130,000•Onsite

About The Position

The Director of Guest Experience & Security is a key member of the YouTube Theater leadership team and reports directly to the Vice President & General Manager. This role leads the strategic planning and day-to-day management of the Guest Services and Security departments, with the goal of delivering a safe, secure, and world-class entertainment experience for guests, employees, and artists. The position works with venue leadership, SoFi Stadium counterparts, internal teams, and third-party partners to uphold Hollywood Park standards and provide a unified campus experience.

Requirements

Bachelor’s degree in Business, Hospitality, a related field, or equivalent experience.
At least eight years of progressive management experience in event venues or the live concert industry.
Ability to forecast long-range plans and budgets while managing complex, simultaneous projects.
Exceptional interpersonal and public speaking skills, including the ability to convey complex information to diverse audiences.
Ability to work a flexible schedule, including nights, weekends, and holidays, and traverse the Hollywood Park campus for prolonged periods.
Ability to lift up to 40 pounds; perform prolonged standing or sitting; and meet the stated movement, dexterity, coordination, stamina, climbing, balancing, bending, and reaching requirements.
Proficiency in English.

Nice To Haves

MBA or advanced leadership degree.

Responsibilities

Partner with the VP & GM to ensure event executions meet Hollywood Park Standards.
Prepare and maintain annual department budgets, research equipment needs, and develop event-specific labor estimates and final cost settlements.
Coordinate with Finance and the VP & GM on cost-control measures and opportunities for guest-facing revenue growth.
Act as Building Manager on Duty for assigned events and uphold the venue’s image and reputation.
Ensure internal staff and third-party partners adhere to S.T.A.R.S. principles and Hollywood Park’s purpose of creating extraordinary experiences.
Coordinate with SoFi Stadium counterparts to provide a unified one-campus experience.
Serve as the final escalation point for guest inquiries and complaints, using proactive problem-solving.
Champion compliance with the Americans with Disabilities Act (ADA).
Develop and lead risk management, loss prevention, and disaster prevention strategies.
Maintain and update Emergency Evacuation/Response Plans and serve as the primary liaison for DHS, Cal-EMA, and local law enforcement.
Manage venue access control systems, including Credentials, FOBS, and Visitor Management, and maintain operational knowledge of facility life-safety systems.
Make immediate decisions and lead staff communications during emergency situations.
Recruit, mentor, and train a diverse team of full-time, part-time, and contract personnel.
Direct the performance of key partners, including CSC, APEX, Legends Global, and ABM.
Lead operational meetings to coordinate tasks and ensure departments are prepared before doors open.