Director of Growth Strategy, Operations & Experimentation

Microsoft • Redmond, WA

1d

About The Position

Microsoft.com is evolving from a content publishing channel into an AI-powered decision platform and growth engine. We are looking for a Director of Growth Strategy, Operations & Experimentation to shape the strategy and operating model for priority commercial web experiences, translate business goals and customer insights into a focused portfolio roadmap, and use data, personalization, AI-assisted experiences, and experimentation to improve customer journeys and drive measurable business impact. In this role, you will lead a team responsible for portfolio strategy, annual and quarterly planning, investment and resource prioritization, business operations, and the validation of high-impact growth opportunities across Microsoft.com. You will partner with product marketing, engineering, design, analytics, finance, and business teams to develop business cases, align decisions, manage dependencies, and scale proven approaches. This role sits at the intersection of customer intent, business strategy, operations, analytics, and experimentation. This is a cross-functional leadership role with responsibility for a defined portfolio of priority customer journeys. You will bring structure to ambiguous business problems, establish clear decision rights and operating rhythms, align stakeholders around priorities and success measures, and ensure that strategy translates into coordinated execution. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Requirements

• Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 5+ years business strategy, business operations, portfolio or program management, digital growth, web strategy, experimentation, analytics, personalization, product strategy, management consulting, or related work experience OR equivalent experience.
• 3+ years people management experience.
• Experience leading a team or function responsible for growth strategy, business operations, portfolio planning, experimentation, analytics, personalization, customer journey optimization, or performance strategy.
• Experience translating strategy into multi-year roadmaps, annual plans, investment priorities, governance, and operating practices for complex, cross-functional programs in a large organization.
• Experience leading executive business reviews and using customer, financial, operational, and performance data to develop recommendations and influence senior stakeholder decisions.
• Experience implementing or scaling growth, personalization, experimentation, or portfolio operations programs in high-traffic web, Software-as-a-Service (SaaS), cloud, e-commerce, or enterprise technology environments.
• Experience managing cross-functional dependencies, risks, resource trade-offs, and organizational change across marketing, product, engineering, analytics, finance, or business teams.
• Experience helping teams adopt more strategic, data-driven, test-and-learn, and outcome-oriented ways of working.

Nice To Haves

• Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 3+ years business strategy, business operations, portfolio or program management, digital growth, web strategy, experimentation, analytics, personalization, product strategy, management consulting, or related work experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND 7+ years business strategy, business operations, portfolio or program management, digital growth, web strategy, experimentation, analytics, personalization, product strategy, management consulting, or related work experience OR equivalent experience.

Responsibilities

• Lead growth strategy and portfolio planning: Translate Microsoft.com and business priorities into a multi-year strategy, annual and quarterly plans, an integrated portfolio roadmap, clear objectives, and measurable outcomes for priority customer journeys.
• Drive portfolio prioritization and investment decisions: Establish criteria and governance to evaluate opportunities, sequence initiatives, allocate capacity and resources, manage trade-offs.
• Own business operations and operating rhythms: Lead planning cycles, portfolio reviews, executive business reviews, scorecards, risk and dependency management, decision tracking, and follow-through across partner teams.
• Develop strategic business cases and recommendations: Integrate customer, behavioral, financial, operational, and market signals to assess opportunity size, expected impact, feasibility, dependencies, and investment requirements.
• Oversee experimentation and evidence-based validation: Establish a disciplined program for hypothesis development, intake, prioritization, test design, measurement, readouts, and responsible scaling, using experimentation as one tool to validate strategic portfolio choices.
• Lead and develop a high-performing team: Set clear goals, coach team members, build capabilities across strategy, operations, analytics, and experimentation, and foster strategic thinking, customer focus, collaboration, and accountability for outcomes.
• Embody our Culture and Values

Benefits

• The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time
• Career Level: Director