Director of Growth and New Programs

RCIL • Utica, NY

5d • $90,000 - $105,000 • Onsite

About The Position

Responsible for leading RCIL’s growth strategy by expanding revenue and strengthening performance within current programs, identifying new market opportunities, selecting and developing new service lines, and overseeing the launch, operation, and ongoing success of new initiatives. This position is accountable for evaluating opportunities from financial, operational, regulatory, and strategic perspectives to ensure that growth initiatives generate sustainable revenue and acceptable margins. The role is also responsible for the successful implementation, operation, and profitability of new programs, including developing and running them through launch and ongoing operations.

Requirements

• Bachelor’s Degree required
• Minimum of five (5) years of experience in business development, program development, or strategy with demonstrated success driving revenue growth and profitability.
• Prior leadership experience required.
• Strong understanding of financial modeling, program development, regulatory environments, and human services sector dynamics.
• Strong communication and interpersonal skills, ability to build relationships and work collaboratively.
• Strategic thinking, financial acumen, leadership, negotiation, project execution, data analysis, and ability to drive results in complex environments.

Nice To Haves

• Master’s Degree in Business, Public Administration, or related field preferred.

Responsibilities

• Provide leadership for the Agency’s enterprise growth strategy by advancing RCIL into new markets, developing new lines of business, overseeing the implementation and ongoing operations of new programs, and expanding revenue and profitability across existing programs.
• Lead business planning for new ventures, including reimbursement analysis, startup costs, staffing models, volume assumptions, competitive positioning, break-even analysis, and projected margin.
• Oversee implementation and operations of new programs, ensuring strong execution, scalability, compliance, and operational efficiency.
• Serve as the executive lead for starting up new programs, from concept approval through launch, stabilization, and transition into routine operations.
• Lead efforts to expand revenue and maximize the value of RCIL’s existing programs through strategic enhancements, outreach efforts and targeted growth initiatives.
• Identify and assess opportunities to develop disability‑adjacent service lines, including but not limited to behavioral health and therapy‑related models, and determine their financial, operational, and regulatory viability.
• Build and maintain high-level relationships with managed care organizations, hospitals, care managers, brokers, parent groups, referral sources, and other external stakeholders that can drive census, referrals, contracts, and market visibility.
• Recommend go/no-go decisions on prospective initiatives based on financial performance, operational readiness, regulatory complexity, market demand, and strategic fit.
• Leads financial accountability for new programs, ensuring revenue and margin goals are achieved, and owns overall responsibility for growth strategy, revenue expansion, and performance of new initiatives.
• Collaborate with CEO, CFO, and COO to align growth initiatives with overall Agency strategy, financial planning, and operational capacity.
• Lead negotiations for new business opportunities, ensuring favorable financial and contractual outcomes.
• Monitor the ongoing financial and operational performance of new ventures and corrective-action underperforming initiatives where needed.
• Present growth opportunities, recommendations, and performance updates to executive leadership in a clear, data-driven manner.
• Represent the Agency in external meetings, industry settings, community forums, and strategic discussions relevant to expansion.
• Build strong cross-functional partnerships with Finance, Compliance, HR, Operations, IT, and other departments to ensure successful program launch, operational integration, and ongoing performance.
• Provide leadership, direction, and oversight to staff responsible for executing growth initiatives and new program operations.
• Ensures new programs and ongoing operations comply with all regulatory, contractual, and funding requirements.
• Must be flexible when needed to accommodate meetings/events outside regular business hours.

Benefits

• PTO – vacation (16-24 days a year based on longevity)
• Sick leave 12 days a year
• 13 paid holidays
• Ability to work a 4-day schedule after 6 months on the job
• Multiple work schedules available
• Wellness program with the ability to earn an additional 3 PTO days a year
• 401K with up to 10% employer investment
• Heavily subsidized Health Insurance with co-pays
• Vision and Dental insurance
• Flexible Spending Accounts-Medical and Dependent Care
• Monthly contribution towards dependent care. (to offset childcare costs)
• Company paid Life Insurance and Identity theft protection. (LifeLock)
• Employee Assistance Program
• Family Medical Leave
• Paid Family Leave
• Military Leave
• Bereavement Leave
• Jury Duty Leave
• Bone Marrow and Blood Donation Leave
• Voting Time Leave
• Election Leave
• Leaves for Crime Victims and Domestic Violence Victims
• Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven.
• Free covered parking.
• Additional benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Director