Director of Global Customer Support & Applications Engineering

ePropelled • Laconia, NH

12d • Onsite

About The Position

ePropelled is looking for an experienced, hands-on engineering leader to build and lead our global Customer Support & Applications Engineering organization across the USA, UK, and India. This is a senior engineering leadership position for someone who can combine deep technical expertise, customer focus, commercial awareness, and team leadership to make ePropelled exceptionally easy to buy from, integrate with, and operate. The role involves leading the technical customer relationship throughout the complete lifecycle, from initial opportunity and product selection through evaluation, design-in, integration, testing, production deployment, and field support. A core objective of this organization will be to handle 99% of routine customer technical inquiries and resolve 95%+ of customer technical problems without requiring Product Engineering intervention.

Requirements

• 10+ years of relevant engineering and industry experience
• 5+ years of engineering management or technical leadership experience
• Experience building and leading technical engineering teams
• Significant direct interaction with technical customers
• Pre-Sales Applications Engineering experience
• Post-Sales, Customer Engineering, Field Applications Engineering, or similar experience
• Strong hands-on troubleshooting and systems-engineering capabilities
• Experience with complex electromechanical systems
• Experience working across Sales, Engineering, Quality, Manufacturing, and Product Management
• Experience leading geographically distributed teams
• Willingness to travel domestically and internationally

Nice To Haves

• Strong practical experience across several of the following areas is highly desirable: Electric propulsion | BLDC and permanent-magnet motors | Electronic Speed Controllers | Motor controls | Power electronics | Starter-generators | Batteries and DC power systems | CAN / DroneCAN | Embedded controls | Flight and vehicle controllers | UAV / UGV / maritime autonomous systems | System integration | Diagnostics | Engineering test and validation
• Direct experience with electric motor technology, motor design, motor controls, or propulsion-system engineering is a significant advantage.
• Experience in aerospace, defense, robotics, autonomous systems, electric vehicles, advanced mobility, electric aviation, or industrial electric propulsion is particularly relevant.

Responsibilities

• Build and lead a global team of Pre-Sales Applications Engineers, Post-Sales Support Engineers, Field Applications Engineers, and Customer Applications Engineers
• Partner directly with Sales to understand customer requirements, select the right products, develop propulsion and power-system solutions, and remove technical barriers to winning business
• Establish a Customer Applications & Support Engineering Laboratory at our New Hampshire facility to reproduce customer applications, troubleshoot complex problems, perform root-cause analysis, and validate solutions
• Own customer evaluation programs from initial shipment through technical success, design-in, and production
• Develop world-class global technical support processes, standards, training, escalation procedures, and a shared engineering knowledge base
• Work closely with Quality, Product Management, Product Engineering, Manufacturing, and Sales
• Serve as a key technical Voice of the Customer, turning field experience into actionable product and roadmap input
• Build a culture where customer technical issues are owned through resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed