Director of General Services & Hospitality

Acts Retirement-Life Communities•Vero Beach, FL

5d•Onsite

About The Position

Acts is currently seeking qualified candidates for our Director of General Services & Hospitality position. In this role, you will be responsible for providing oversight of all operational, quality, and resident-service aspects of community operations, ensuring an exceptional resident and guest experience. Leads, supervises, and coordinates all hospitality-related personnel, fostering a culture of service excellence and accountability. Ensures company standards are consistently maintained and enhanced while achieving or surpassing service, quality, and revenue goals established by Senior Management. Acts Retirement-Life Communities is one of the largest not-for-profit owners, operators, and developers of resort-style continuing care senior living communities, including independent living, assisted living, and skilled nursing. The Acts family proudly consists of 28 communities in 9 states, and over 8,500 team members. Acts provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our team members are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our team members. Acts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, marital status, national origin, non-disqualifying disability, veteran status, or any other characteristic protected by law. Acts is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. This position requires compliance with Florida's Care Provider Background Screening process.

Requirements

Bachelor’s degree from an accredited college or university in hospitality, hotel/resort management, or a related field
Minimum of 10 years of progressive experience in the hospitality industry, with substantial experience in luxury or high-end resort operations, demonstrating a consistent record of delivering exceptional guest satisfaction
10 years of leadership experience as a General Manager or Assistant General Manager OR 10 years of experience as an Executive Director in a CCRC
Compliance with Florida's Care Provider Background Screening process.

Responsibilities

Providing oversight of all operational, quality, and resident-service aspects of community operations, ensuring an exceptional resident and guest experience.
Leading, supervising, and coordinating all hospitality-related personnel, fostering a culture of service excellence and accountability.
Ensuring company standards are consistently maintained and enhanced while achieving or surpassing service, quality, and revenue goals established by Senior Management.