Director of Fraud Operations

Associated Bank • Green Bay, WI

3d • $150,920 - $258,720

About The Position

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Lead Associated Bank's enterprise fraud prevention and detection strategy, helping protect our customers, colleagues, and the bank from evolving fraud threats. This role oversees fraud monitoring, controls, tool optimization, and loss prevention while partnering across the organization to strengthen risk management and customer experience. You'll have the opportunity to shape strategy, lead a high-performing team, and drive meaningful impact across the bank.

Requirements

• Bachelor's degree in Risk, Compliance, Audit, or a related field, or equivalent experience
• 10+ years of experience in fraud risk management, financial crimes investigations, or related risk/compliance functions within financial services
• 5+ years of leadership experience managing teams or providing oversight in fraud, investigations, or risk functions
• Strong knowledge of fraud prevention, detection, monitoring, and control frameworks

Nice To Haves

• Master's degree
• CAMS, CFE, or other financial crimes-related certification
• Experience leading fraud strategy, tool optimization, and enterprise-wide fraud initiatives
• Strong understanding of regulatory expectations and industry best practices

Responsibilities

• Lead the bank's fraud prevention and detection program, including monitoring, decisioning, and fraud loss mitigation strategies.
• Develop and execute the fraud program roadmap, governance framework, policies, and operating practices.
• Analyze fraud trends, risks, and regulatory expectations to strengthen controls and reduce losses.
• Optimize fraud tools, rules, and detection strategies to improve effectiveness and reduce false positives.
• Partner with business, operations, disputes, and financial crimes teams to drive a coordinated fraud risk approach.
• Influence enterprise initiatives by ensuring fraud risks and controls are considered throughout design and implementation.
• Monitor key performance indicators, loss metrics, risk assessments, and program effectiveness to support informed decision-making.
• Build and develop a high-performing team through coaching, succession planning, and talent development.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director