Fraud Operations Director

Worldpay•Atlanta, GA

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Fraud Operations Director to join our ever evolving Enterprise team and help shape the future of global commerce.

Requirements

Bachelor’s degree or equivalent combination of education, training, or work experience.
Extensive knowledge of processing operations, administration, controls, and all processing phases.
Experience leading teams, including coaching, mentoring, and performance management.
Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.
Excellent communication skills with the ability to engage both technical and non-technical stakeholders across all organizational levels.
Proficiency in tools such as SQL, Python, R, Power BI.
Extensive knowledge of big data handling and projects.

Responsibilities

Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.
Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.
Manage continuous development to dashboards and Power BI visuals to improve reporting processes both to internal and external stakeholders.
Collaborate closely with technical partners at Ravelin Technologies to prioritize refinements and new features in the Ravelin fraud model to support evolving fraud prevention techniques
Develop and execute tactical and strategic plans for fraud prevention innovation utilizing both historic authorization and fraud data
Lead, develop, and mentor a high-performing processing team, including hiring, training, and performance management.
Oversee disaster recovery, backup processes, and cost center budgets, ensuring operational resilience and financial accountability.