Director of Forms and Compliance Products

California Apartment Associa•Sacramento, CA

4d•$85,000 - $100,000•Remote

About The Position

The Director of Forms and Compliance Products manages the California Apartment Association’s portfolio of rental forms and compliance resources. The role develops and maintains detailed knowledge of available products, their intended uses and relationships, and serves as the primary internal resource for questions about product availability. This director-level individual-contributor position requires project management, attention to detail, initiative, and the ability to learn a complex body of products. The Director maintains an organized product inventory and accurate content database, manages product lifecycles, reviews materials for issues, and coordinates attorney-approved updates across the website, forms platform, and other distribution channels. The role manages the administrative and operational aspects of annual and other major update projects, recommends process improvements, and identifies opportunities to improve or expand product offerings. The Director works closely with Legal Affairs attorneys and teams including Member Services, Education, Marketing, and Technology, and occasionally helps members locate products while referring legal or fact-specific questions to the appropriate channel. The position does not supervise employees. This is a full-time remote position, though it may also be based in CAA’s Sacramento office. A candidate in the greater Sacramento region is preferred. CAA offers a competitive salary commensurate with experience, health insurance, and a 401(k) with employer contribution.

Requirements

Experience in project management, content management, database management, publishing, product administration, or a comparable field.
Demonstrated ability to organize and manage detail-intensive projects involving multiple contributors and deadlines.
Strong organizational skills and attention to detail, including the ability to track assignments and follow projects through completion.
Strong written and verbal communication skills and the ability to work effectively with attorneys, member-facing staff, marketing professionals, and other colleagues.
Ability to learn the purpose and terminology of a substantial portfolio of rental-housing forms and compliance resources.
Sound judgment about when a matter can be addressed administratively and when it should be referred to an attorney.
Ability to work independently, take ownership of day-to-day responsibilities, and recommend improvements.

Nice To Haves

Experience working with a content database, content-management system, document repository, or similar platform.
Experience managing forms, publications, compliance materials, educational resources, membership products, or other regulated or frequently updated content.
Experience in a legal, trade-association, professional-services, publishing, housing, or membership-based environment.
Bachelor’s degree or an equivalent combination of education and relevant experience.

Responsibilities

Develop and maintain detailed knowledge of CAA’s forms and compliance resources, including their availability, intended uses, and relationships to one another.
Help identify compliance resources affected by new legislation and related revisions.
Serve as the primary internal resource for questions about product availability and appropriate use, and log and track attorney update suggestions for the annual review process.
Maintain an organized inventory, keep the content database accurate and current, and manage compliance products throughout their lifecycle.
Identify inconsistencies, duplication, outdated references, broken links, and other product issues.
Periodically review forms and compliance resources for outdated, inconsistent, unclear, or attorney-review-worthy content.
Flag potential legal or substantive issues, including through AI and online research tools, and track them through attorney review and completion.
Review proposed updates for nonlegal issues such as clarity, formatting, citations, cross-references, dates, links, and consistency.
Coordinate publication of attorney-approved updates across CAA’s website, forms platform, and other distribution channels.
Manage the administrative and operational aspects of annual year-end updates and other significant update projects.
Prepare agendas; maintain schedules and task lists; coordinate meetings; document decisions and assignments; and monitor progress.
Keep attorneys and participating staff informed about deadlines, outstanding assignments, and potential delays.
Develop, document, and recommend improvements to product-review and update processes, including standard operating procedures for recurring workflows.
Review product usage, staff and member feedback, and recurring questions to identify product gaps and improvement opportunities.
Recommend potential new products, updates, consolidation, or reorganization for leadership consideration.
Work with marketing staff to accurately describe and promote CAA’s forms and compliance resources, and provide information needed to explain their coverage, intended users, and access.
Work with Legal Affairs, Member Services, and other departments whose work involves CAA products.
Help orient staff on available products and how to locate appropriate resources.
Occasionally assist members in locating products and refer legal or fact-specific questions to the appropriate attorney or member-service channel.
Create and maintain internal instructions, change logs, and other tools for staff and vendors.
Perform other related duties and participate in department projects as assigned by the Executive Vice President, Legal Affairs.