Director of Quality and Compliance

ShareHouse•Fargo, ND

12h

About The Position

The Director of Quality and Compliance provides strategic leadership and oversight for the organization's quality management, regulatory compliance, accreditation, performance improvement, data analytics, policy management, and electronic health record (EHR) systems. The role ensures compliance with federal, state, payer, licensing, contractual, and accreditation requirements while promoting continuous improvement, accountability, and data-informed decision-making. The Director develops and maintains systems to monitor organizational performance, quality outcomes, operational effectiveness, and compliance readiness, and collaborates with executive and department leaders on strategic planning, performance measurement, risk management, audit readiness, policy governance, EHR optimization, and organizational excellence. The Director leads quality, compliance, and performance improvement programs; oversees accreditation readiness, reviews, audits, and corrective actions; and develops performance measures, analytics, dashboards, and reports. The role also serves as the organizational lead and primary liaison for the EHR and related technologies, oversees policy and procedure management, and provides consultation, education, and support to leaders and staff. The Director supervises the Business Data Coordinator and represents the organization with regulators, accreditation bodies, auditors, payers, and other external oversight organizations. ShareHouse describes its culture as collaborative, mission-driven, transparent, and focused on psychological safety, compassion, connection, and integrity. Compensation is based on relevant experience, skills, and qualifications. The position includes a total rewards package and annual merit-based raises, and will remain open until filled.

Requirements

Minimum bachelor's degree in a human services-related field, such as psychology, social work, or criminal justice, or a similar area of study, with at least 7 years of progressively responsible experience in quality management, compliance, healthcare operations, or a related field; alternatively, a related master's degree with at least 5 years of work-related experience.
Knowledge of healthcare, behavioral health, and substance use disorder regulations, accreditation standards, compliance requirements, quality improvement methodologies, data analytics, and electronic health record systems.
Strong leadership, project management, and organizational development skills.
Ability to analyze complex data, develop performance metrics and dashboards, and translate findings into actionable recommendations.
Strong communication, facilitation, problem-solving, and relationship-building skills.
Ability to lead quality, compliance, performance improvement, and organizational change initiatives across multiple departments.
Ability to manage competing priorities, influence stakeholders, and foster accountability, continuous improvement, and data-informed decision-making.
Ability to maintain confidentiality, exercise sound judgment, and effectively represent the organization with regulators, accrediting bodies, auditors, and external stakeholders.
Must possess a valid driver's license and have a driving record that allows company insurance coverage.

Nice To Haves

A master's degree in a related area of study is preferred.
May be required to obtain CPR and First Aid certification, depending on staffing levels.

Responsibilities

Lead the organization's quality management, compliance, and performance improvement programs.
Ensure compliance with federal, state, payer, licensing, contractual, and accreditation requirements.
Monitor regulatory changes and coordinate organizational responses to maintain compliance.
Lead CARF accreditation readiness, surveys, corrective actions, and ongoing compliance efforts.
Oversee internal compliance reviews, audits, and quality assurance activities.
Coordinate external audits, inspections, licensing reviews, and accreditation surveys.
Investigate compliance concerns and support organizational risk mitigation.
Establish and monitor organizational key performance indicators, scorecards, and performance measures.
Lead organization-wide performance improvement and continuous quality improvement initiatives.
Analyze operational, clinical, quality, utilization, and organizational data to identify trends and opportunities.
Develop and maintain dashboards, reports, and business intelligence tools to support decision-making.
Provide leadership with actionable insights, recommendations, and performance reporting.
Serve as the organizational lead and primary liaison for the EHR system and related technologies.
Oversee EHR optimization, reporting, workflow improvements, user support, and training initiatives.
Ensure data integrity, documentation standards, and effective use of organizational information systems.
Maintain organization-wide policy, procedure, and forms management processes for regulatory and operational compliance.
Oversee corrective action planning and monitoring to ensure timely resolution of identified issues.
Serve as primary liaison with regulatory agencies, accreditation bodies, auditors, payers, and external oversight organizations.
Provide leadership, consultation, education, and support regarding quality, compliance, performance improvement, and data-informed decision-making.
Facilitate committees, workgroups, strategic initiatives, and activities that support organizational excellence and continuous improvement.
Supervise the Business Data Coordinator.