Director of Quality & Compliance

Texas Family Care Network•Dallas, TX

About The Position

The Director of Quality & Compliance ensures adherence to regulatory, contractual, and legal standards for the provider placement network and purchased client service providers. The Director leads compliance and quality initiatives to promote accountability, transparency, and effectiveness across programmatic and administrative functions, working across the organization and with external stakeholders—including the Texas Department of Family & Protective Services (DFPS), service providers, community partners, and other system stakeholders—to identify risks, strengthen practice, and ensure accountability. The role is performed with kind and respectful behavior, purposeful connection, and integrity in a service-oriented manner. The Director oversees the Quality & Compliance team, develops compliance and continuous-improvement policies and procedures, conducts audits and risk assessments, monitors provider corrective actions, and maintains compliance tracking systems. The position also serves as the primary contact for external audits and regulatory inquiries and stays informed about regulatory changes, compliance risks, and quality practices. The role provides and receives supervision, supports staffing and personnel actions, develops team capacity in analytics, systems, and communication, and represents the organization in data-related governance work. It oversees documentation standards for data definitions, reporting processes, dashboards, and data pipelines, and supports budget monitoring, travel and receipt approvals, data stewardship, security, and ethical data use. The position works within contract, state and federal regulations, company policy, and regulatory agency standards. The position operates normal business hours with flexibility to meet department and service needs. It may involve frequent travel in and out of Texas, including travel in varying weather conditions, and work in community, residence, office, and in-home environments.

Requirements

Bachelor’s degree in quality management, business administration, healthcare administration, social work, or a related field.
Five years of progressive experience in quality assurance, compliance, performance management, child welfare, behavioral health, or a related human services field.
Three years of supervisory experience overseeing a compliance team.
One year of experience with the Texas child welfare system, including DFPS, a Child Placing Agency, a General Residential Operation/Residential Treatment Center, or a Single Source Continuum Contractor.
Valid state driver’s license and safe driving record.
Reliable transportation and current auto insurance.
Required clearances: DPS, DFPS, FBI, CBCU Eligibility Determination, and child abuse clearances.

Nice To Haves

Licensed Child Care Administrator or Licensed Child-Placing Agency Administrator in the state of Texas.

Responsibilities

Oversee the Quality & Compliance team to ensure the provider network adheres to federal, state, and contractual requirements.
Develop and maintain policies and procedures that support compliance and continuous improvement.
Conduct internal audits, risk assessments, and quality assurance reviews to identify and address compliance gaps.
Monitor progressive interventions and corrective actions for the provider network and ensure deficiencies are addressed timely.
Maintain systems tracking compliance monitoring, findings, corrective actions, and resolution status.
Stay informed about regulatory changes, emerging compliance risks, and quality and compliance best practices.
Serve as the primary point of contact for external audits and regulatory inquiries.
Update technical skills through continuing education.
Receive supervision and communicate with the supervisor on program matters throughout the week.
Supervise staff directly or through their supervisors, including personnel actions such as action plans, hiring, terminations, recruitment, and vacation and sick-day requests.
Ensure program staffing is qualified and supports the continued safety of children served and successful program completion.
Represent the organization and provide input on data-related project priorities to the state data access governance council.
Provide software vendors with input on needed improvements.
Develop team capacity in analytics, systems, and communication and foster collaboration, innovation, and continuous learning.
Oversee user guides and data definition documentation so staff share an understanding of how organizational data are collected, defined, and used.
Develop, implement, and maintain documentation standards and protocols for reporting processes, dashboards, and data pipelines, including version control, data lineage, access permissions, and change logs.
Assist the Senior Director with monitoring income and expenditures and establishing capital purchase requests.
Review and approve travel and receipt requests.
Perform duties in accordance with contracts, state and federal regulations, company policy, and regulatory agency standards.
Implement data stewardship practices, including data quality controls, secure access, and compliance with laws and state child welfare policies.
Promote ethical use of data and stay current on emerging technologies, child welfare policies, and data trends.