Director of Foreclosure Operations - NY/NJ

TROMBERG MILLER MORRIS & PARTNERS PLLC•Boca Raton, FL

1d•$110,000 - $130,000

About The Position

The Director of Foreclosure Operations is a senior leadership role responsible for the daily oversight, strategic direction, and performance management of assigned client portfolios, as well as oversight of managers and staff within the Firm’s national operations. The position impacts revenue, client satisfaction, cost containment, and operational excellence across multiple jurisdictions. The Director aligns departmental work with Firm-wide strategic objectives while driving performance, compliance, workforce development, and continuous improvement. The role represents the Firm in client-facing engagements and collaborates with executive leadership and peers.

Requirements

At least 5–7 years of progressive leadership experience.
Demonstrated success managing large-scale operational portfolios and staff with measurable performance accountability.
Strong understanding of client scorecards, performance metrics, and cost management.
Proven ability to lead teams, develop talent, and drive performance improvement.
Exceptional communication, analytical, and strategic planning skills.
Proficiency in data analysis tools and operational systems.

Nice To Haves

Leadership experience within a default services law firm or mortgage servicing environment.

Responsibilities

Review, manage, and oversee assigned portfolios daily.
Monitor client scorecards and key performance drivers to ensure performance meets or exceeds client expectations.
Provide feedback and corrective measures for deficiencies identified in scorecards or internal findings.
Identify trends, performance gaps, and operational defects, and develop and implement corrective action plans.
Drive revenue growth while maintaining cost control.
Maintain knowledge of client systems, acceptable rebuttals, compliance expectations, and performance metrics.
Prepare for and respond to client inquiries professionally using data-driven analysis.
Provide coverage for managers when necessary.
Develop and execute strategic plans aligned with Firm-wide goals and national operational objectives.
Ensure departmental initiatives support the Firm’s mission, profitability targets, and long-term strategy.
Identify and implement operational efficiencies and performance enhancements.
Lead technology enhancement initiatives to improve productivity and reduce costs, including ticket submission, follow-up, coordination, and implementation planning.
Attend and lead client meetings as needed, representing the Firm on matters related to assigned responsibilities.
Maintain professional client relationships through proactive communication and transparent performance reporting.
Anticipate client needs and provide strategic insight to enhance partnership value.
Manage staffing needs, including workforce analysis, job description development, recruiting, interviewing, hiring, and onboarding.
Address performance concerns promptly, with appropriate documentation and in compliance with Firm policies.
Develop staff through coaching, mentoring, and performance management.
Ensure new hires receive onboarding and training, including systems training, policy review, and structured check-ins.
Ensure standard operating procedures are available and updated as needed.
Identify and coordinate training initiatives, such as Excel, case management systems, and client platforms.
Foster morale through recognition, awards, team initiatives, and celebration of achievements.
Maintain a documented succession plan identifying at least two potential successors, define their development plans, and monitor readiness.
Ensure leadership administrative requirements are completed accurately and on time, including onboarding documentation, annual performance reviews, required Firm trainings, disciplinary documentation, and organizational chart updates.
Monitor and maintain current client and internal system steps for assigned areas of responsibility.
Meet regularly with direct reports to communicate expectations, performance updates, and strategic initiatives.
Provide operational performance, risk, and opportunity updates to the direct manager and executive leadership as required.
Collaborate with peer Directors and cross-functional departments to ensure operational alignment.