Director of Food & Beverage

Terranea Resorts•Rancho Palos Verdes, CA

9h•$165,000 - $185,000

About The Position

The Director of Food & Beverage leads and manages the Food & Beverage Division, including culinary, restaurant, beverage, bar, and banquet operations, integrating these functions to serve local food-and-beverage and hotel guests. The role oversees management, budgeting, and operations for food service, banquet services, and the kitchen, and works closely with Sales to maximize profitability. The position reports directly to the onsite Vice President of Food & Beverage and works closely with other key company members. The Director is responsible for the financial performance of Food & Beverage Operations, including revenue and net operating income goals, budgeted expenses, sales growth, and operational excellence. The role develops and implements standards, policies, training programs, service improvements, and action plans aligned with Terranea Resort’s mission, vision, values, and strategies. It also supports staffing and workforce planning, employee development, guest satisfaction, and collaboration across the resort.

Requirements

Proven track record of building sales through promotional activities, up-selling techniques, and sound marketing.
Must be available to work evenings.
Knowledge of health department rules and regulations and liquor laws and regulations.
Understanding of budgeting and forecasting processes.
Ability to analyze business levels and schedule appropriately.
Proficiency in Microsoft applications, including Excel, Word, and Outlook.
Proficiency with Micros, Delphi, Open Table, and BirchStreet.
Strong customer service aptitude.
Excellent verbal and written communication skills.
Well-developed leadership skills.
Ability to implement and uphold service standards.
Deep knowledge of customers globally and understanding of how cultural differences affect service requirements.
Ability to lead and direct the performance of Food & Beverage associates and leaders.
Ability to understand financial information, data, and basic arithmetic functions.
Ability to exert up to 50 pounds of force occasionally and to constantly lift, carry, pull, or push up to 20 pounds of force.
Ability to stand or walk for long periods.
High school diploma or equivalent.
At least 10 years of experience in food-and-beverage management and employee supervision in the hotel, banquet, and/or restaurant industry, with overall knowledge of current culinary trends, food quality, and food-and-beverage preparation and presentation.
Valid Food Handler and RBS certifications.

Nice To Haves

Two- or four-year degree in a field of choice.
At least five years of experience as a Food and Beverage Director in a four- or five-star property, strongly preferred, with high-volume banquet business and expertise in food-and-beverage operations, sales and revenue growth, inventory control, cost control, food preparation procedures, budgeting, forecasting, and capital expenditures.

Responsibilities

Attain budgeted revenue and net operating income.
Provide coverage for resort activities in the evening.
Focus primarily on banquet and restaurant operations and support other assigned food-and-beverage revenue centers.
Ensure product quality and consistency.
Oversee hiring and training procedures as needed.
Promote inter-company business relations and share best practices.
Communicate daily with the Vice President of Food & Beverage and Executive Chef.
Coach, train, and develop direct reports.
Promote guest satisfaction, creativity, and innovation throughout the Food & Beverage operation.
Support business strategies aligned with Terranea Resort’s mission, vision, values, and strategies.
Provide leadership that fosters collaboration and strong functional coordination among leaders and associates.
Support Human Resources activities.
Develop and implement action items to achieve revenue goals.
Formulate, recommend, and implement operating procedures, policies, and standards for Food & Beverage operations, service quality, training and development, cleanliness and sanitation, and cost control.
Coordinate and present associate and manager training programs.
Coordinate with the Management Team to develop standardized departmental training curricula and assist with departmental training manuals.
Assist with recruiting, hiring, and employee recognition programs and events.
Work with peer management to set Total Guest Satisfaction benchmarks, communicate them to teams, and support achievement of high satisfaction levels.
Ensure labor and expense guidelines are followed to maintain budgeted expenses.
Establish and enforce property-specific Standard Operating Procedures.
Institute and monitor service and product upgrades to maintain the company’s competitive edge.
Maintain training and development plans that meet manager and company goals.
Support shared leadership and unify the talent and energy of team members.
Help the Food & Beverage team identify operational issues and develop action plans related to standards.
Lead strategic development of learning initiatives at all organizational levels.
Create quality standards and develop strategies to achieve Terranea’s goals and objectives.
Participate in developing business growth strategy and business development.
Research and solicit outside training resources as needed.
Work with the Vice President of Food & Beverage and Human Resources on workforce planning, staffing levels, future manpower needs, and selection, development, and motivation of key managers.
Ensure compliance with Terranea Resort philosophy and develop operational management bench strength to support long-term growth.
Maintain responsibility for the financial performance of Food & Beverage Operations.