Director of Food & Beverage

The Dewberry Charleston•Charleston, SC

6h•Onsite

About The Position

The Director of Food & Beverage will be responsible for ensuring the Heart of House and Front of House areas run flawlessly. This leader will be responsible for maintaining and elevating our award-winning beverage program, a relaunch of 3 meal a day restaurant with new concept, notably popular rooftop lounge and a very strong partnership with events and banquets team. The focus of this role will be to manage quality control, profitability, inventory, etc. However, our lean team wears many different hats, so you must be willing to get down to the nitty-gritty when necessary. This role will contribute to the organization by bringing their creative ideas and entrepreneurial approach to help motivate a team, delivery flawless service, delicious food and beverage with the bottom line, top of mind. Our ideal candidate will have held roles as Executive Chef, Beverage Director, Restaurant General Manager, and/or Director of Food & Beverage. We are looking for a well-rounded individual with multifaceted knowledge of this industry and has an exceptional personality. The Dewberry is a luxury hotel recognized globally for its excellence, known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.

Requirements

Strong track record of leadership and develop/mentorship skills.
Four-year college degree in Hospitality Management or Culinary Arts.
5-10 years as a Food and Beverage Director level title held in a fine-dining group of outlets within a Luxury Hotel Property.
Excellent Written and Oral Communication skills.
Ability to deal with difficult internal and external guests with tact, professionalism and diplomacy.
Ability to write routine reports and correspondence.
Ability to speak in front of large groups or customers and/or teammates.
Ability to solve problems and deal with a variety of situations.

Nice To Haves

Previously owned and operated a successful establishment.

Responsibilities

Create and implement market leading offerings throughout the department in a stylish and contemporary way.
Approves menu items, pricing, and menu designs for all outlets, special events, and banquet events.
Create a service culture which focuses on delighting the customer and surprising them with creativity, anticipation and a high degree of authenticity.
Take responsibility for marketing, sales, profitability and quality service goals for the Food and Beverage Department.
Preparing and executing the operating budget for each department’s revenue outlets; monitors and takes correct action as necessary to help ensure that budgeted sales and cost goals are attained.
Develops a capital budget for all necessary food and beverage equipment; recommends facility renovation needs.
Works with the hotel’s Finance team to identify and develop operating reports for ongoing control of the department.
Research new products and evaluate their cost and profit benefits.
Establishes, updates, and maintains all written standards and procedures for the department as needed.
Responsible for proper cash and charge procedures, guest check analysis, tip reports, ticket controls and daily sales reports and analysis.
Greet guests and oversees actual service on a routine, random basis.
Maintains control of food, beverage and supply costs and inventory by adhering to standards for purchasing and inventory control.
Ensures accuracy of inventory and invoices.
Reviews new techniques for food preparation and presentation to maximize guest satisfaction and minimize food costs.
Helps develop wine lists and wine sales promotion program.
Monitors teammates’ records to minimize overtime and keep labor cost within budget.
Maintains food and beverage personnel records.
Monitors teammate dress codes according to policies and procedures.
Establish and maintain professional business relations with vendors.
Recommends operating hours for all food and beverage outlets.
Maintains records of special events, house counts, food covers, and daily business volumes.
Consults with the team leaders to ensure the highest level of guest satisfaction at minimum cost.
Hire, train, communicate, motivate, and lead food and beverage team to reach their fullest potential.
Assures effective orientation and training of new teammates and that professional development activities for experienced staff are planned and implemented.
Ensure that all new teammates receive the appropriate safety instructions and training; establishes and enforces all safety policies and procedures including OSHA regulations and ensure that appropriate proof of training is documented to the teammate’s personnel file.
Implement and monitor sanitation and cleaning schedules of all food and beverage equipment and facilities.
Ensure all legal requirements are consistently followed, including wage/hour and federal, state or local laws for food safety and the sale/consumption of alcoholic beverages.
Audits and approves payroll as needed.
Maintain a favorable working relationship with all team members to foster and promote a cooperative and authentic climate in food and beverage department.
Address guest complaints and advise the Hotel Manager about appropriate corrective actions taken.
Assure that all applicable hotel policies and procedures are followed.
Represent The Dewberry with professionalism, warmth, discretion, and consistency.
Maintain strong relationships with local vendors, cultural institutions, and preferred partners.
Actively protect and elevate The Dewberry’s brand reputation and guest loyalty.