Director of Food & Beverage - The Sanctuary

Kiawah Resort • Kiawah Island, SC

1d • Onsite

About The Position

The Sanctuary Director of Food & Beverage oversees all front-of-house food and beverage operations, managing multiple restaurants, bars, banquet services, beach services, in-room dining, retail food outlets, and purchasing. This role leads and develops the food and beverage management team, including hiring, training, and performance management, while ensuring compliance with luxury service standards such as AAA and Forbes. The Director ensures efficient daily operations, supports menu planning and sanitation, enhances guest and employee satisfaction, maximizes financial performance, and works in close partnership with the Executive Chef.

Requirements

• Two to three years of Director level experience.
• Bachelor’s degree (BS/BA) in Business Administration, Hospitality Management, or related field required.
• Must have experience in both restaurant and banquets management.
• Ideal candidate will have experience in a luxury, hospitality environment.
• Proven track record in developing, implementing and maintaining consistently superior service standards.
• Must work both independently and in a team environment.
• Excellent communication skills in English both verbal and written.
• Ability to compute basic mathematical calculations required.
• Strong attention to detail required.

Responsibilities

• Ensures compliance with all food and beverage policies, standards and procedures by training, supervising, follow-up and hands-on management.
• Maintains service and sanitation standards in restaurant and bar / lounge areas.
• Ensures compliance with food handling and sanitation standards.
• Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.
• Ensures staff understand local, state and Federal liquor laws; monitors alcohol beverage service in compliance with local laws.
• Assists Food & Beverage Purchaser / Controller in ensuring beverage, china, glass and silver inventory levels are kept in accordance to guidelines and storerooms are cleaned and maintained.
• Assists Food & Beverage Purchaser / Controller to ensure uniform pars are properly inventoried and maintained.
• Oversee daily shift operations and assist servers and hosts on the floor, as necessary, during meal periods and high demand times.
• Works with the Chefs, Beverage Director and restaurant supervisors / managers to develop promotions, food and wine pairings, menu items and presentations.
• Facilitate pre-meal briefings with the Chef and restaurant supervisors / managers to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes.
• Oversees service delivery in restaurant to ensure guest is serviced from point of entry to departure (e.g. greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).
• Oversee the booking of and managing service of restaurant parties and special events with Reservations Department and Conference Service managers.
• Understand the operating and maintenance procedures of all departmental equipment.
• Coordinates with the Facilities Services and Information Service departments and manages an effective restaurant repair and maintenance program (TT compliance).
• Proactively reviews seasonal staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trains supervisors / managers and employees in accident prevention and ensure all employees understand and comply with loss prevention policies to prevent accidents and control costs.
• Effectively investigates reports and follows-up on employee and guest accidents.
• Directs the Front of House Operations.
• Oversee Food & Beverage managers and employees to execute the Food & Beverage strategy and focus on meeting, or exceeding, departmental and resort goals.
• Ensure compliance with The Sanctuary Operating Standards to maintain communal and resort integrity.
• Ensures products, and / or services provided by the outlets meet or exceed AAA 5 Diamond, Forbes 5 Stars standards and build customer loyalty through product and service excellence.
• Hires, develops and retains a diverse workforce to deliver excellent products and services.
• Creates and sustains a work environment that focuses on fair and equitable treatment and employee satisfaction to enable business success.
• Assists in developing the Food & Beverage marketing strategy targeting both in-house and external customers.
• Maximize revenue by concentrating on both the average check and number of covers.
• Assists in the development of, and manages the department’s annual operating budget, including capital expenditures to achieve or exceed budget expectations.
• Ensures successful performance by effectively managing wages, productivity and expenses in accordance with business demand.
• Responsible for, maintenance and upgrades.
• Assists the Purchaser in administering the stability, maintenance and upgrades of multiple software Systems relating to Food & Beverage such as Food Trak, Agilysys Reserve (Dining), Agilysys Info Genesis (IG POS), and any other various software utilized in Food & Beverage or throughout Kiawah Island Golf Resort.
• Use these programs to maximize guest service, profitability (NOI) and efficiency in all Food & Beverage operations.
• All other duties as assigned.

Benefits

• Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
• Employee Meal Program
• Employee Trainings and Appreciation Events throughout the year
• Recognition Awards and Incentive Events, Peer to Peer Recognition
• Leadership & Career Development
• Bi-annual Wellness Fair
• Free Parking!
• Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
• 401k – available after 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Director