Director of Food and Beverage

Lodging Dynamics•Miami Beach, FL

13d

About The Position

The Director of Food and Beverage organizes and manages daily operations across the hotel’s Food & Beverage departments, including the Kitchen, Banquet Operations, Restaurant, Room Service, and Bar. The role maintains established quality and service standards while maximizing profits and guest satisfaction. The Director develops and maintains a strong team environment, emphasizing associate satisfaction and prompt, courteous, and accurate service. The role also directs and supervises food preparation for specific shifts across food outlets, ensuring high standards and consistency in food handling, quality, and presentation. The position oversees staffing, budgets, purchasing, inventory, employee hiring and development, training, guest service, banquet operations, and compliance with company, brand, franchise, and legal requirements. It also fulfills Manager on Duty shifts and participates in meetings and assigned training.

Requirements

Ability to organize and manage daily operations across multiple Food & Beverage departments.
Ability to maintain food handling, food quality, food presentation, and guest service standards.
Ability to schedule and supervise staff and monitor labor costs.
Experience or ability in budgeting, expense monitoring, financial planning, purchasing, and inventory management.
Ability to hire, train, develop, supervise, and evaluate employees and administer disciplinary actions.
Ability to communicate effectively with guests, team members, management, and other departments.
Ability to respond to and resolve guest complaints and requests professionally.
Ability to ensure compliance with company, brand, franchise, and applicable legal requirements.
Professional appearance and attire in accordance with company standards.
Regular attendance.

Responsibilities

Schedules direct reports to maintain appropriate staffing levels while following labor standards, and monitors daily labor costs.
Ensures the restaurant follows brand or hotel franchise standards.
Inspects outlet cleanliness and pre- and post-shift side work each day.
Conducts pre-shift meetings to communicate daily events and specials.
Maintains food and beverage quality and guest service standards and resolves guest complaints.
Assists Sales and Banquet staff with banquets, social parties, and special events.
Coordinates with the Sales Office to ensure function details are completed properly.
Monitors expenses, stays within budget guidelines, develops the annual operating budget, and develops short- and long-term financial operating plans.
Requisitions food and equipment with specifications, quantities, and quality descriptions.
Ensures invoices are accurate and paid on time.
Hires, trains, develops, disciplines, evaluates, and terminates employees.
Approves time records and time-off requests, submits department payroll, and conducts tip payouts.
Analyzes guest feedback and financial reports to monitor restaurant performance and initiate corrective action as needed.
Supervises banquet functions through completion and ensures proper client service.
Conducts monthly inventories and manages programs to reduce breakage and loss of china, glass, and silver.
Promotes sales through employee incentive plans and programs focused on customer satisfaction.
Maintains open communication with employees, other departments, team members, and management.
Responds promptly and professionally to guest requests and follows up to confirm satisfaction.
Maintains a professional appearance and wears appropriate uniform or attire in accordance with company standards.
Communicates and enforces company policies and procedures with subordinates.
Recruits and staffs the department using company hiring standards, including behavioral questioning, reference checks, evaluations, and team interviews.
Conducts training on safety, security, department procedures, and service guidelines.
Ensures required paperwork is completed in accordance with state, brand, and franchise requirements.
Ensures banquet charges are posted properly.
Attends and participates in mandatory meetings and team meetings.
Fulfills Manager on Duty shifts.
Ensures hotel compliance with federal, state, and local laws, including OSHA, EEOC, Wage Hour, and health laws.
Follows safety and emergency procedures and applicable company, federal, and state regulations and guidelines.
Completes assigned company training and compliance courses and adheres to company policies and procedures.
Maintains attendance and performs other related duties and responsibilities as assigned.