Director Of First Impressions
About The Position
The Director of First Impressions represents the school in all facets of client services. This role requires an energetic team player who is detail-oriented, has a strong work ethic, and a cheerful, professional demeanor. The ideal candidate must work well in a fast-paced environment, be service-oriented, and above all, a problem solver. Responsibilities include greeting clients, answering the telephone, scheduling and confirming appointments, maintaining client records, and coordinating patient flow. As HCI’s "Director of First Impressions", you will be the first point of contact for customers, handling incoming customer calls and orders, and managing day-to-day office tasks. A smiling, confident, and well-spoken individual will be able to handle high-value clients and projects with detail.
Requirements
- Great customer service
- Excellent written and verbal communication skills
- Highly organized
- Works well under pressure
- Multi-tasking ability
- Proficient in Microsoft Word, Excel, PowerPoint, Publisher, and Outlook
- Enthusiastic, self-motivated individual
- Reliable
- Good communication skills
- Computer skills
- Friendly personality
- High school diploma or equivalent required
Nice To Haves
- Associate degree preferred
- Experience a plus, but will train the right candidate
Responsibilities
- Greeting clients
- Answering the telephone
- Scheduling and confirming appointments
- Maintaining client records
- Coordinating patient flow
- Call coordination intake
- Directing visitors
- Supply requisitions
- Maintaining staff and agent directories
- Inputting new students into company systems (roster, email, social media)
- Creating notifications and distributing them via email
- Maintaining overall office organization and cleanliness
- Handling incoming customer calls and orders
- Managing day-to-day office tasks
- Establishes, maintains and keeps files and records up to date
- Keeps the front desk and reception areas clean, tidy and inviting
- Adheres to all safety and health regulations
- Keeps staff informed of scheduling problems, issues or concerns
- Works cooperatively with other administrative departments and cohorts
- Develops and maintains interest in and knowledge of departmental details in all areas of HCI’s operation
- Follows all procedures and standards as defined by HCI
- Performs other duties as assigned
- Maintains regular and reliable attendance
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
