Director of First Impressions

Historic Tours of America • Key West, FL

1d • Onsite

About The Position

The Administrative Assistant/Receptionist handles customer inquiries in person, on the phone, and through the Company email providing information to the public according to established procedures. The customer's first impression should be that our Company has integrity and is safe and fun. This position is also responsible for computer support, photocopying, filing, mailing, and other clerical duties to support the other staff members in a busy office environment.

Requirements

• Ability to work independently over long periods of time within the scope of established rules and regulations.
• Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheets, emails, managing files and records, and other office procedures and terminology.
• Ability to maintain good working relationships with customers, employees, and department staff.
• Professionally maintain composure and effectiveness under pressure and changing conditions.
• Effective oral and written communication skills, including the ability to clearly express thoughts to others and exchange information.
• High school graduate or equivalent
• Previous experience in clerical, se

Responsibilities

• Extend courtesy, friendliness, and hospitality in full measure to every person.
• Answer multi-line telephone to assist the public with tours, attractions, and tourism-related information. Direct calls to the appropriate person or screen calls as directed. Take and deliver messages to the appropriate person.
• Respond to Company email for general information inquiries and direct emails to the appropriate person.
• Be knowledgeable of Company products and services and local tourism-related information to provide accurate information.
• Operate office equipment, including copiers, facsimile machines, and computers; input and retrieve data and text. Distribute facsimiles to the appropriate person.

Benefits

• Competitive pay and paid training: $20 per hour
• All FT Employees are eligible for paid vacation time, as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED