Director of Family Support Coordination

The Arc Of Greater New Orleans•New Orleans, LA

About The Position

The Director of Family Support Coordination is responsible for the overall management and success of the Family Support Coordination department and serves as the lead representative for the Arc of Greater New Orleans’ Early Steps initiatives. The Director oversees audits, state and regulatory compliance, CARF accreditation processes, and overall program operations. The role ensures consistent service quality, adequate staffing and continuity of services, effective supervision and quality assurance, timely and accurate billing, and completion of required training. The Director supervises the Assistant Director of FSC and collaborates on staffing, performance management, and personnel matters. The Director also implements executive leadership directives, maintains departmental compliance, manages accreditation and resurvey processes, develops succession planning with Human Resources, monitors state licensing requirements, and oversees required reporting, quality improvement, and corrective actions. The position requires a bachelor’s degree in a human services-related field, supervisory experience, experience providing direct recipient services or service coordination/case management, and experience working with children with disabilities. A master’s degree and EarlySteps-specific experience and knowledge are preferred. The role requires empathy, discretion, confidentiality, a valid Louisiana driver’s license, reliable transportation, and auto insurance. Physical demands include sitting, standing, walking, lifting/carrying, pushing/pulling, bending, twisting, crawling, squatting, climbing, kneeling, reaching, driving, and fine and cross-hand manipulation; the posting does not specify the frequency associated with each demand.

Requirements

Bachelor’s degree in a human services-related field.
Five years of supervisory experience.
Two years of experience providing direct recipient services or service coordination/case management.
Experience working with children with disabilities.
Empathy and understanding toward children and families.
Ability to maintain confidentiality and use discretion as it pertains to children and families.
Valid Louisiana driver’s license, reliable transportation, and auto insurance.

Nice To Haves

Master’s degree.
Six or more years of supervisory experience.
Two or more years of direct experience providing EarlySteps Family Support Coordination services.
Working knowledge of EarlySteps policies, procedures, and case management requirements.
Experience using EarlySteps electronic systems, including LAEIKids, EarlySteps Online, and the Service Matrix.

Responsibilities

Maintain consistency in the quality of services delivered by the Family Support Coordination team and identify areas for improvement.
Attend ArcGNO leadership meetings, stay informed of organizational developments, and coordinate communication of relevant information to the FSC department.
Complete agency orientation, target-population training, required EarlySteps training, and 40 hours of annual training as directed by regulatory guidelines and the supervisor.
Supervise the Assistant Director of FSC, who is responsible for direct supervision of FSCs.
Collaborate with the Assistant Director on FSC staffing, performance management, and personnel matters in accordance with organizational policies and procedures.
Monitor staffing needs and work with the Assistant Director to ensure adequate FSC coverage and continuity of services.
Coordinate and lead FSC staff meetings.
Ensure each FSC and the Assistant Director receive 40 hours of training annually.
Complete timely and accurate billing processes and maintain supporting documentation.
Monitor the effectiveness of FSC supervision and quality assurance activities and ensure identified deficiencies are addressed.
Promote the development of provider resources where services are incomplete or nonexistent.
Stay informed of programmatic changes and keep the Chief Clinical and Program Integrity Officer informed of significant changes and needs.
Implement organizational goals, priorities, and directives established by executive leadership and ensure their consistent application within the FSC department.
Ensure departmental operations and staff practices comply with organizational policies and procedures.
Manage and oversee the FSC portion of CARF accreditation and resurvey processes.
Create and update the FSC team succession plan with guidance from Human Resources.
Monitor state licensing requirements, meet deadlines, and complete renewal processes.
Oversee regulatory compliance, required reporting, quality improvement activities, and corrective actions.
Perform other duties as assigned.