Director of Family Engagement

YMCA of Greenville • Greenville, SC

2d • $49,343 - $61,678

About The Position

The Director of Family Engagement is an association-wide strategic leader for the YMCA of Greenville, reporting directly to the Vice President of Youth & Family Services. The role strengthens family programming and childcare quality across the association and leads Youth & Family Services programs and initiatives. Work is balanced approximately equally between family programming and childcare leadership. Family programming responsibilities include family engagement, new program development, community partnerships, and Adventure Guides. Childcare leadership includes training, observation, audits, policy development, and branch support. The director leads the Youth and Family Services Advancing our Cause (AOC) group and partners with branch and association leaders to ensure programs reflect the YMCA mission, meet applicable standards, and provide a consistent experience for children, families, members, and community partners.

The position advances the YMCA mission and core values through strategic planning, program development, staff training and coaching, quality reviews, community collaboration, and support for safe, high-quality childcare and youth programs. Regular travel among YMCA branches and community partner sites is required, with schedule flexibility for some evenings and weekends during events and the Adventure Guides season.

Requirements

• Bachelor's degree in education, human services, early childhood education, recreation, business, or a related field; an equivalent combination of relevant education, training, and progressively responsible experience may be considered.
• At least five years of progressive leadership experience in childcare, youth development, family programming, camp, or a related field.
• At least three years of supervisory or multi-site leadership experience.
• Demonstrated ability to build community relationships and collaborate effectively with diverse internal and external stakeholders.
• Strong strategic thinking, project management, coaching, communication, and problem-solving skills.
• Ability to travel regularly among YMCA locations and community partner sites.
• Schedule flexibility, including some evenings and weekends during events and the Adventure Guides season.
• Proficiency with Microsoft Office and willingness to learn YMCA systems for program, participant, and reporting needs.
• Complete New Staff Orientation, BBP/Child Abuse Prevention, and CPR/1st Aid/AED training within 30 days of employment.
• Meet the physical demands of regularly communicating in person, by phone, and electronically; using standard office and program equipment; and frequently moving through branches, childcare settings, camp environments, and community sites.
• Occasionally lift or move program materials weighing up to 25 pounds and potentially work outdoors or in variable program environments.

Nice To Haves

• Demonstrated knowledge of childcare licensing requirements, child protection practices, YMCA standards, and applicable camp or afterschool standards.
• Experience developing programs, leading training, conducting quality reviews, and using data to guide operational or strategic decisions.

Responsibilities

• Develop and implement an association-wide family programming strategy that expands family engagement, strengthens member value, and supports sustainable revenue growth.
• Lead the design, launch, evaluation, and ongoing improvement of family programs, events, and services in collaboration with branch leaders and association partners.
• Partner with membership and branch leaders to improve the family membership experience, connection, participation, and retention.
• Serve as the association lead for Adventure Guides during the program season, including planning, volunteer and family engagement, program quality, risk management, visibility, and advisory coordination.
• Build relationships with schools, community organizations, civic partners, and other stakeholders to identify family needs and develop collaborative programming.
• Monitor participation, retention, satisfaction, revenue, and other data to recommend program improvements, promotion, expansion, or redesign.
• Identify relevant YMCA of the USA, local, and national trends in family engagement, youth development, camp, and healthy living, and translate them into association initiatives.
• Support connections between branch family programming and Camp Greenville through program development, seasonal planning, staff training, and family referrals or engagement.
• Provide association-wide leadership for childcare and Youth and Family Services quality across After School Child Care, Summer Day Camp, Preschool, Child Watch, and other applicable youth programs.
• Lead the Youth & Family Services AOC and facilitate collaboration among branch leaders to set priorities, share practices, resolve barriers, and promote a consistent YMCA experience.
• Create and deliver training for childcare and youth-program staff and leaders, covering onboarding, standards, child protection, family service, behavior guidance, supervision, curriculum, and role-specific competencies.
• Conduct branch visits, observations, file and program audits, and follow-up reviews; assess quality, safety, staffing practices, compliance, and family experience, and provide coaching or corrective support.
• Work with branch leadership to ensure childcare programs meet or exceed YMCA standards, licensing requirements, school-partner expectations, and relevant regulatory or contractual requirements.
• Lead or support camp programming and camp-related training, using operational lessons and family feedback to improve quality, readiness, and consistency.
• Partner with branch leaders on staffing, staff development, and retention strategies, including selection, onboarding, performance expectations, and leadership development.
• Collaborate with the Vice President of Youth & Family Services on senior leadership reporting about outcomes, risks, quality trends, strategic opportunities, and resource needs.
• Advance the YMCA mission, values, belonging, inclusion, safety, and child protection in programs and relationships.
• Build productive working relationships with branch and association leaders, staff, volunteers, parents, members, schools, and community partners.
• Participate in strategic planning, budgeting, annual goal setting, and cross-functional projects supporting youth development, family engagement, membership, and community impact.
• Communicate program expectations, progress, and decisions clearly to staff, leaders, volunteers, families, and external partners.
• Perform other duties as assigned to support the YMCA of Greenville's mission and operational needs.
• Follow abuse risk management and child protection policies, training, procedures, screening, supervision, feedback, and mandated reporting requirements.
• Respond promptly and confidentially to suspected policy violations or inappropriate behavior, use progressive disciplinary procedures where required, communicate the organization's commitment to protection, and report essential abuse risk information to the board of directors.

Benefits

• Instant access to earned wages before payday
• 12% retirement contribution once fully vested
• 403b Retirement Savings Plan
• Separate paid sick and vacation leave
• Medical benefits
• Company-paid dental, vision, and life insurance
• 11 company-paid holidays
• Household membership to the YMCA of Greenville
• 50% discount on programs, including childcare, sports, aquatics, and personal training

What This Job Offers

• Job Type: Full-time
• Career Level: Director