Director of Facilities & Resident Services

The HOW Group•Philadelphia, PA

15h

About The Position

The HOW Group is seeking a dynamic Director of Facilities & Resident Services to join their growing Property Management team. This role is for a hands-on leader who will oversee facilities and maintenance operations, elevate the resident experience, and develop high-performing teams. The ideal candidate is strategic, sees the big picture, and is willing to actively participate in getting tasks done.

Requirements

Bachelor's degree in Business, Real Estate, Property Management, or a related field preferred, with 10+ years of progressive property management experience, including 5-7 years in a leadership role; equivalent experience may be considered.
Strong knowledge of property management operations, facilities, maintenance, and financial management.
Proven ability to improve processes, increase efficiency, and drive operational excellence.
Strong leadership skills with the ability to motivate, coach, and develop teams.
Excellent communication and relationship-building skills.
Strong financial and analytical abilities, including experience with budgets and financial reporting.
Proficiency in Microsoft Office and property management software.
A can-do attitude and a willingness to roll up your sleeves, solve problems, and get things done.

Nice To Haves

Relevant certifications, such as a real estate license or NAA designation, are a plus.

Responsibilities

Oversee facilities, maintenance, resident services, property administration, and contract compliance across the portfolio.
Develop and implement processes, policies, and strategies to improve efficiency, service, quality, and cost-effectiveness.
Ensure residents receive responsive, professional, and exceptional service, and identify opportunities to improve satisfaction and retention.
Supervise, mentor, motivate, and hold Maintenance and Resident Services teams accountable for delivering outstanding results.
Partner with senior leadership on new acquisitions, property onboarding, and opportunities to expand the management portfolio.
Maintain relationships with clients, vendors, residents, and internal teams, and identify opportunities to strengthen and grow partnerships.
Analyze financial statements, operational reports, and performance metrics to make informed decisions and drive profitability.
Tackle challenges, think creatively, and continuously look for ways to improve property performance and the resident experience.