Resident Services Director

SpringBrook Community of Onalaska•Onalaska, WI

13d•$70,000 - $80,000•Onsite

About The Position

Grow a rewarding career as a Resident Services Director at SpringBrook Community of Onalaska! Make a positive impact in someone’s life each day. Be part of a dynamic team at SpringBrook Community of Onalaska, where your work directly supports and enriches our residents’ daily lives.

Requirements

Must be licensed with the state of employment as an RN and must maintain current and unencumbered licensure.
Minimum 1 year of experience in Assisted Living, Long-Term Care, or a similar healthcare setting.
Strong leadership, organizational, and communication skills.
Ability to model and reinforce desired cultural values, helping reset expectations and elevate team engagement.
Ability to manage multiple priorities in a fast-paced environment.
Compassion and commitment to serving the senior population.
Current CPR certification and ongoing CEUs for license renewal.
Willingness to work occasional evenings, weekends, and holidays.

Responsibilities

Lead and oversee all resident care services, ensuring residents receive high-quality, personalized care.
Supervise, coach, and support nursing, medication, and caregiving staff while fostering a positive team culture.
Conduct resident assessments, develop care plans, and ensure services are delivered according to resident needs and state regulations.
Coordinate healthcare services with physicians, pharmacies, therapists, hospice providers, and other care partners.
Manage medication administration processes, physician orders, documentation, and medication compliance.
Monitor resident health, respond to changes in condition, and coordinate admissions, readmissions, and transition planning.
Ensure compliance with assisted living regulations, company policies, infection control standards, and resident rights requirements.
Maintain accurate resident records, complete quality assurance reviews, and prepare for state surveys and audits.
Recruit, train, mentor, and evaluate resident services staff while ensuring ongoing education and regulatory training requirements are met.
Partner with residents, families, community leadership, and interdisciplinary teams to promote resident well-being, safety, and exceptional customer service.
Be available on-call for emergencies and provide leadership coverage as needed.