Director of Facilities and Operational Services

KIPP•Nashville, TN

1d•Onsite

About The Position

The Director of Facilities & Operational Services plays a critical role in realizing our mission by setting the vision for key operational workstreams. The Director of Facilities & Operational Services is a member of the Operations Team, and reports to the Chief Operating Officer.

Requirements

5-10 years relevant work experience in people and/or project management
Demonstrated record of success in managing varied stakeholders to outcomes
Experience in school operations or business operations (project management, vendor management, etc.) with track record of success
Strong project management experience; strong organizational skills and attention to detail
Strong communication and relationship-building skills
Demonstrated passion for the mission, vision and values of KIPP Nashville; comfort and willingness to actively participate in the KIPP Nashville community
Bachelor’s degree required

Responsibilities

Lead operational readiness planning across all KIPP Nashville schools to ensure successful launches and strong Day 1 execution
Manage and oversee large-scale operational budgets across facilities, food services, technology, contracted services, and regional operational priorities
Develop and implement region-wide operational systems, procedures, and standards across campuses
Partner with school leaders and regional teams to drive operational excellence, compliance, and alignment
Lead cross-functional operational planning tied to organizational growth priorities and regional initiatives
Support and coach school-based operations leaders in facilities, compliance, vendor management, and operational systems to strengthen operational execution and alignment across campuses
Manage food service operations across all 10 KIPP Nashville schools
Maintain KIPP Nashville’s status as a state-authorized School Food Authority
Partner with the Tennessee Department of Education, district teams, and appropriate vendors to ensure high quality, fully compliant school nutrition programs
Lead food service planning and operational readiness as schools continue expanding to full grade-level enrollment
Support schools in implementing efficient systems for breakfast, lunch, snack distribution, and meal compliance
Support schools in managing free/reduced-price meal eligibility applications and determinations
Create systems to process family and staff payments for meals
Execute RFPs and vendor selection processes for food service providers
Cast vision for KIPP-owned building management and long-term regional growth planning
Develop and oversee preventative maintenance planning and capital improvement priorities
Lead and oversee facilities construction projects, renovations, and campus improvements in partnership with Chief Financial Officer, regional leadership, school leaders, and external vendors
Manage the building maintenance for each campus – including landlord relationships and negotiations and managing workflow between property managers, direct vendors, and school-based Directors of Operations
Ensure existing facilities meet KIPP Nashville standard for cleanliness and security, and fire marshal compliance
Lead the region-wide procurement process for the purchasing of required school and regional technology, furniture
Support operational planning and execution for new school launches and expansion projects
Lead vendor procurement processes, contract negotiations, and vendor performance management
Develop and oversee RFP processes for operational services including janitorial, food service, facilities, and technology
Establish vendor accountability systems, service expectations, and operational performance metrics
Lead region-wide procurement processes for school and regional operational needs, including furniture, technology, and facilities-related purchases
Oversee janitorial services across all campuses to ensure cleanliness, compliance, and operational readiness standards are consistently met
Oversee and support campus safety systems and operational security processes, including key and fob/ID access management, security camera systems, visitor management platforms, and coordination with security vendors
Partner with the Chief Finance Officer and insurance broker to support KIPP Nashville’s non-medical insurance needs, including property, liability, accident, umbrella, auto, and workers compensation coverage
Facilitate insurance claims and requests as needed
Train and support school and regional staff members on various aspects of insurance and risk management, including incident reporting, facilities use requests, and best practices around reviewing agreements
Partner across functional teams to draft and implement policies and procedures that minimize risk in key areas (e.g., vendor management, field trips, volunteers), while ensuring a continuity of service for our schools and region
Oversee regional technology systems, infrastructure, device management, and operational technology planning
Manage outsourced technology vendors and support the development and execution of annual and long-term IT plans
Lead procurement and lifecycle planning for student and staff technology assets
Partner with schools and technology vendors to ensure operational alignment, cybersecurity awareness, and device readiness
Monitor office supply levels, receive supply requests, and order supplies to support the SST
Manage the SST’s physical office spaces
Organize shared spaces like the kitchen and supply cabinets to ensure these areas are clean, well-stocked, and support the work of the team
Ensure new team members are set up for success on their first day, including key fob and desk setup, in partnership with team leaders
Manage the regular pickup of SST mail from KIPP Nashville schools and delivery to appropriate SST members