Director of Enrollment Services

San Joaquin Valley College • Ontario, CA

6d • Onsite

About The Position

In relation to contributing to SJVC’s mission and goals, under direct supervision of the Campus Director, the Enrollment Services Director is to effectively manage the admissions team so that they meet the start goals of the campus. The work location for this position is on-site. Compensation: The starting pay range for this position is $85,000 - $95,000 annually.

Requirements

• Bachelor's degree preferred.
• Candidates without a degree may also be considered if they have at least five years of relevant work experience, or a combination of education and experience.
• Degree(s) must be from institutions accredited by recognized U.S. accrediting agencies.
• Degrees from non-U.S. institutions are recognized only if equivalence has been established and provided.
• Ability to read, analyze and interpret analytical reports on inquiries, enrollments and drops; ability to respond to common inquiries or complaints from employees and students; ability to effectively present information to students and admissions team.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ration and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of Microsoft Office; Word, Excel, Access and Outlook; and master proprietary software used to maintain student records.

Responsibilities

• Conducts two daily meetings with each advisor; one to review plans for the day, one to review results of the day.
• Conducts a post-close interview with every student who enrolls and follows up with those who do not.
• Observes one phone call and one interview with each advisor each week.
• Conducts weekly follow-up phone calls to all enrolled students.
• Provides one-on-one training with advisors and makes recommendations for additional training.
• Works in conjunction with DoA to lead and/or supplement the new hire on-boarding process, up to and including becoming a licensed trainer.
• Prepares and conducts advisor performance evaluations.
• Oversees the Financial Aid staff in regard to customer service and workflow issues as they apply to new students and the completion of the enrollment process.
• Ensures timely response to CAO requests and directives.
• Performs other duties as assigned.
• Manages the admissions team and front desk staff.
• Is responsible for the coordination and evaluation of these units.
• Oversees the financial aid staff on customer service and workflow issues as they apply to new students and the completion of the enrollment process.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Director