Coordinator of Enrollment Services

Texas Southmost College•Austin, TX

1d•Onsite

About The Position

The Coordinator of Enrollment Services oversees the Enrollment Navigator team and manages enrollment initiatives that support prospects from application through enrollment. This position collaborates with Financial Aid, Admissions and Records, High School Programs, Workforce Training and Continuing Education, school districts, academic departments, and community partners to promote a college-going culture and strengthen recruitment and enrollment efforts, particularly for high school senior graduates and new student populations. This role provides personalized student support through a case management approach, tracks enrollment data and trends, coordinates orientation programs, and ensures compliance with FERPA and institutional policies while delivering high-quality customer service.

Requirements

High visibility and level of interaction, responsible for projecting the primary College image to the public and often being the first point of contact for visitors.
Works hours may include evenings, holidays or weekends depending on deadline requirements and special events.

Responsibilities

Creates standard operating procedures and trains College Enrollment Navigators in providing information and assistance to prospective applicants regarding the enrollment process and procedures.
Coordinate Advising training for Enrollment Navigators for a particular caseload and assist new students with Texas Success Initiative placement, registration, and transfer opportunities as needed in person, over the phone, or online.
Manage the day-to-day operations of the office and ensure Enrollment Navigator’s schedules meet required business needs. Reviews peak times to reorganize schedules to meet demand.
Works with the Office of Financial Aid to schedule trainings for the College Enrollment Navigators to aid new students on the financial aid application and submission of proper documentation utilizing the Self-Service platform.
Maintains and evaluates the CRM reports to increase the matriculation of applicants to enrolled students.
Works collaboratively with the Coordinator of Student Success to transition enrolled new students after the census day of each term to introduce the students to their new Student Success Coach.
Develop partnerships with every area of the College to ensure College Enrollment Navigators accurately inform students regarding college support services, resources, Transfer opportunities, and curricular and co curricular offerings.
Works collaboratively with the Marketing department to create printed/web/digital materials related to the enrollment process.
Establishes and maintains relationships with academic, career, and technical program directors and department chairs to support and maintain current program expectations and knowledge of all degree and certificate programs.
Coordinates tours and other events to bring prospective applicants to the campus.
Coordinates communication with prospective applicants, including phone calls, emails and mailings.
Coordinates services for Welcome Center walk-in customers and provides advanced triage support for the areas of Enrollment Services, Student Business Services, Student Success Services, Veterans Success Center, and Testing Center.
Utilize the College’s Customer Relationship Management ( CRM ) system and Student Information System ( SIS ) to track, update, and manage applicant data.
Hires, trains, and supervises student staff; develops staffing schedules to ensure consistent, high-level customer service.
Communicates effectively and professionally with students, internal departments, and external entities to resolve difficult and complex customer issues, investigates customer service complaints, and assists with or coordinates their resolutions.
Prepares recurring and ad-hoc reports to analyze and pro-actively improve services and training; develop innovative ways to implement strategies to address, maintain, or improve performance.
Participates in professional development activities; create and maintain training materials and may conduct training for staff and new employees.
Utilizes advanced system software to troubleshoot customer problems, log customer information for reporting and resolution purposes.
Develops and coordinates informative and inspiring traditional and online orientation programs for new and transfer students and their families.
Collaborates with College departments to ensure accurate delivery of information in orientation sessions.
Assists with commencement exercises.
Assists with the development, implementation, and monitoring of related policies and procedures in collaboration with the College Student Services functional area.
Assists with the process of systematic review and evaluation of the Enrollment Advising in collaboration with the Associate Vice President of Student Services area per the model adopted by the College, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans.
Maintain accountability for meeting FERPA and other relevant federal, state, and College’s student records directives and procedures.
Remains up to date on the state, federal, and college rules, policies, and procedures; guides Enrollment Navigator and student employee staff on the rule, policy, or procedure interpretations.
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite.
Completes duties and responsibilities in compliance with college standards, policies, and guidelines.
Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
Completes all required trainings and professional development sessions sponsored by Texas Southmost College ( TSC ).
Supports the values and institutional goals as defined in the College’s Strategic Plan.
Serves on committees as appropriate and as appointed by supervisor.
Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.
Performs other duties as assigned.