Director of Engagement

Council of State Governments•New York, NY

1d•$140,000 - $220,000•Hybrid

About The Position

The Director of Engagement leads one of the Justice Center's core organizational capabilities: building the relationships, networks, and audience-specific strategies that enable state and local leaders to use our data, research, and policy work to drive action. Lasting systems change depends on more than strong research and effective policy. It requires trusted relationships and a clear strategy for reaching the right leaders with the right message at the right time. This role focuses on partnership development and audience-specific marketing strategy to strengthen the Justice Center's strategic priorities and expand the organization's reach and impact. As a member of the Senior Leadership Team, the director connects long-range organizational strategy with near-term opportunities to deepen relationships, expand influence, and inspire action. The director also leads the engagement team, bringing hands-on supervisory experience to a newly formed function within the organization. The director of engagement is energized by building partnerships and networks; comfortable navigating complex political and institutional dynamics and diverse audiences; skilled at developing targeted, audience-specific marketing campaigns; and experienced using a customer relationship management (CRM) platform to manage and grow relationships at scale.

Requirements

Strong interpersonal skills including self-awareness, sensitivity and valuing others.
Dedication to public service with an unfailing commitment to act with civility, be nonpartisan in performing CSG Justice Center duties, and be a responsible steward of member and donor funds
Bachelor's degree in a related field.
Minimum of 10 years of professional experience in stakeholder engagement, network cultivation, government relations, strategic marketing, or related work, including significant experience shaping organizational or field-level strategy.
Demonstrated experience designing and leading targeted, audience-specific marketing or engagement campaigns that advance complex organizational priorities.
Experience using a CRM platform to manage relationships with senior government officials, funders, practitioners, and other influential stakeholders, and use of market segmentation to target specific audiences
Demonstrated experience cultivating and stewarding relationships with senior government officials, funders, practitioners, researchers, community leaders, and other influential stakeholders
Experience navigating complex political and institutional environments and representing an organization with senior external audiences
Ability to cultivate trusted relationships and establish credibility with senior leaders across government, philanthropy, research, practice, and communities, expanding organizational reach and influence while representing the Justice Center effectively in nonpartisan and non-polarizing ways
Ability to shape and articulate the long-range strategic direction and short-term priorities of multiple leaders
Experience supervising and managing change within a high performance team
Ability to motivate and maintain a high-performance team of professionals
Ability to create staffing plans to meet long term needs
Ability to optimize current practices and processes to ensure division is operating in an organized and efficient manner
Ability to work across teams to manage budgets, long term strategies, and guide quality control efforts
Ability to design and lead audience-specific and segmented marketing, as well as engagement campaigns, using data to guide strategy and deepen relationships over time
Strong organizational judgment in navigating complex political and institutional dynamics and determining where relationships and engagement create the greatest value
Ability to partner effectively with senior leaders across the organization, connect engagement strategy to long-range organizational direction and near-term priorities, and align people and teams around shared goals
Reliable and secure internet/data connection and flexibility for using a personal device for internet connectivity during business travel. A cost offset is provided by CSG

Nice To Haves

Criminal justice policy experience is a plus.

Responsibilities

Cultivate and deepen trusted relationships with senior leaders across states, branches of government, jurisdictions, philanthropy, and partner organizations.
Provide and execute strategic guidance about where the Justice Center should invest its relationship-building efforts and how those relationships can advance organizational and strategic priorities.
Develop and lead targeted, audience-specific marketing and engagement campaigns that reach priority leaders, advance strategic priorities, and position the Justice Center as a trusted, nonpartisan national resource.
Use a CRM platform to track engagement, segment audiences, identify gaps and opportunities, and guide outreach across the organization.
Supervise a newly formed engagement team composed of staff with deep engagement and communications expertise.
Provide organization-wide leadership for aligning outreach and engagement across strategic priorities, projects, and teams.
Bring organizational judgment to bear on decisions about how, where, and with whom the Justice Center engages.