Director of Franchise Engagement

World Headquarters•Deerfield Beach, FL

2d•Onsite

About The Position

The Learning Experience is seeking an experienced Director of Franchise Engagement to guide franchise owners through the development journey from franchise agreement signing through new center opening. Serving as a primary connection between franchisees and corporate teams, this role keeps owners informed, projects moving, and stakeholders aligned throughout site selection, real estate development, pre-construction, and opening preparation.

Requirements

Bachelor’s degree in Business, Real Estate, Project Management, Hospitality, Operations, or related field preferred
7+ years of experience in franchise development, franchise operations, real estate development, project management, multi-unit operations, or client-facing business roles
Experience working directly with franchise owners, business owners, or external clients strongly preferred
Experience in franchise, retail, restaurant, hospitality, education, or other multi-location environments preferred
Strong project management skills with the ability to manage multiple development timelines simultaneously
Excellent written and verbal communication skills
Strong relationship management, stakeholder management, and expectation-setting abilities
Highly organized with exceptional follow-through and attention to detail
Experience with CRM and project management systems; Monday.com experience preferred
Ability to navigate complex, cross-functional projects in a fast-paced environment

Responsibilities

Serve as a primary point of contact for franchise owners throughout the development process
Guide franchisees through key milestones, expectations, decisions, and next steps
Provide clear and consistent updates regarding project status, site activity, and development timelines
Build trusted relationships while setting expectations and maintaining accountability
Ensure questions, concerns, and action items are addressed by the appropriate internal partners
Track franchise development projects from agreement signing through site selection, pre-construction, and opening preparation
Coordinate site matching requests, site evaluations, and development activities with franchisees and internal teams
Monitor project milestones, dependencies, and deliverables across the development pipeline
Identify potential delays or obstacles and escalate risks before they impact project timelines
Facilitate successful handoffs between Development and New Center Opening teams
Coordinate closely with Real Estate, Construction, Operations, Legal, Finance, Marketing, and other corporate teams
Align franchisee expectations with internal project timelines and requirements
Facilitate communication between franchise owners, brokers, developers, and corporate stakeholders
Help resolve cross-functional issues that could affect development progress or the franchisee experience
Maintain accurate franchise development records, CRM information, project trackers, and action items
Provide visibility into project status, upcoming milestones, risks, and outstanding decisions
Support franchisee onboarding and access to required systems, resources, and processes
Identify opportunities to improve development workflows, communication, and the overall franchisee experience