Director of Emergency Services
About The Position
A nationally recognized Level I Trauma Center in Western North Carolina is seeking an experienced Director of Emergency Services to lead operations within a high-volume Emergency Department. This executive leadership role oversees clinical quality, patient safety, regulatory compliance, operational performance, physician collaboration, employee engagement, and financial stewardship across a complex emergency services environment. The ideal candidate brings proven leadership experience in a large-volume Emergency Department and a demonstrated track record of improving quality outcomes, patient satisfaction, throughput, and operational performance.
Requirements
- Bachelor of Science in Nursing (BSN)
- Active RN license
- Minimum 5 years of Emergency Services experience
- Minimum 3 years of acute care leadership experience
- Experience leading operations within a Level I or Level II Trauma Center
- Strong knowledge of regulatory compliance, accreditation standards, and emergency department operations
- Demonstrated experience managing budgets, staffing, quality initiatives, and operational performance
Nice To Haves
- Master's degree in Nursing, Healthcare Administration, Business Administration, or related field
- Experience leading large-volume Emergency Departments
- Experience in a unionized healthcare environment
- Track record of improving patient satisfaction, quality outcomes, and operational metrics
- Experience managing multidisciplinary teams in complex healthcare organizations
Responsibilities
- Provide strategic, operational, and clinical leadership for Emergency Services
- Lead quality, patient safety, regulatory compliance, and performance improvement initiatives
- Ensure delivery of high-quality, patient-centered care while maintaining adherence to evidence-based practices
- Oversee patient throughput, admission and discharge coordination, and departmental efficiency
- Develop and implement policies, procedures, and operational strategies that support organizational goals
- Collaborate with physicians, nursing leadership, and interdisciplinary teams to improve clinical outcomes and service delivery
- Monitor departmental performance metrics and implement action plans to drive continuous improvement
- Lead employee engagement, retention, succession planning, and leadership development initiatives
- Manage departmental budgets, staffing plans, labor productivity, and resource utilization
- Ensure compliance with accreditation, regulatory, and trauma program standards
- Support growth initiatives, service line expansion, and strategic planning efforts
- Foster a culture of accountability, transparency, collaboration, and operational excellence
Benefits
- Medical, dental, and vision insurance
- Retirement savings plan with employer contribution
- Paid Time Off (PTO)
- Leadership development and executive education opportunities
- Tuition assistance and professional development support
- Life and disability insurance
- Employee wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Executive
