Associate Director of Emergency Services

Champlain Valley Office of Economic Opportunity•Burlington, VT

13h•$86,000 - $91,500

About The Position

The Associate Director of Emergency Services supports the Emergency Services Director in the operation, coordination, and strategic development of CVOEO’s emergency shelter network. The role provides direct oversight of seasonal and cold weather shelter operations, supervises the agency’s shelter on-call staffing pool, assists with year-round shelter management, and leads the planning, development, and implementation of emergency warming centers and new shelter initiatives.

Requirements

Bachelor’s degree in Human Services, Social Work, Public Administration, Emergency Management, or a related field.
At least five years of progressively responsible experience in emergency shelter operations, homelessness services, housing programs, social services, emergency management, or related human service programs.
At least three years of supervisory experience.
Experience managing programs with multiple staff, sites, or operating locations.
Experience responding to emergencies, critical incidents, and crisis situations, and working with vulnerable populations and individuals experiencing homelessness.
Ability to travel regularly between shelter locations and community sites and respond to emergency situations at shelter locations.
Ability to work evenings, weekends, holidays, and overnight hours when operationally necessary.
Valid driver’s license, reliable private transportation, and availability to respond in person within 45 minutes or less as required by the program.

Nice To Haves

Master’s degree.
Experience leading staff and promoting a healthy and collaborative workplace culture, with an emphasis on staff wellness.

Responsibilities

Support the Emergency Services Director in overseeing CVOEO’s year-round emergency shelter programs.
In partnership with the Emergency Services Director, provide direct operational oversight of CVOEO’s seasonal cold weather shelters and extreme cold weather shelters across the CVOEO service area.
Directly supervise and coordinate CVOEO’s shelter per diem staffing pool.
In partnership with the Emergency Services Director, lead the development and implementation of new warming centers, seasonal shelters, and emergency shelter and transitional housing initiatives.
Provide supervision, coaching, and support to assigned shelter staff.
Represent CVOEO at community meetings, emergency response planning groups, Continuum of Care meetings, homelessness response initiatives, and the Situation Table.
Assist in monitoring program compliance with funding, contractual, regulatory, and agency requirements.