Director of Dining Services - Masters Academy International

Compass Group•Stow, MA

6d•$90,000 - $115,000•Onsite

About The Position

The Director of Dining Services is responsible for leading all aspects of dining operations at Masters Academy International—New England’s first and only academy integrating elite athletic training with top-tier academics for approximately 500-700 students in grades 6–12. The role ensures exceptional service, food quality, and client satisfaction while overseeing daily operations, financial performance, and a high-performing team. Serving a community dedicated to developing future‑ready student‑athletes, the Director builds strong relationships with school partners and creates a welcoming dining experience that supports the academy’s commitment to excellence in sport, school, and life. The ideal candidate is a strategic, hands‑on leader passionate about food service, team development, and enhancing the overall campus experience for students, faculty, and guests.

Requirements

Bachelor's degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management
Is well-versed in foodservice management with proven track record of success, ideally in K-12 foodservice
Has proven track record of leading a business and a team, strong customer service, and good business and financial acumen
Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
Champions the inclusion mindset, and is proactive, positive, professional, and resilient
Excellent computer skills and proficiency with Microsoft Office suite and POS software

Responsibilities

Leads, manages, and inspires a diverse team(s) at a large account or multiple accounts, with the goal of providing top-notch service to the client, students, and community
Drives and develops self and team at the account(s) towards building strong relationships with client(s) and achievement of key performance indicators (profitability, safety, engagement, etc.)
May serve on district leadership team, and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
Ensures decisions are weighed for risk/reward and short/long term implications, while gathering input from the team and partners
Fosters a culture of transparency, understanding, education, safety, and accountability
Serves as the representative/brand ambassador of the FISD team within the community; attends key client and community events
Ensures client(s) needs are met or exceeded, we retain the account(s), find cross-sell opportunities, and assist in rebid process as directed
Supports functional areas including but not limited to safety, marketing, nutrition and culinary
Ensures adherence to local, state, federal and company policies, and conducts unit audits to ensure conformance for key areas (e.g. food storage, sanitation)
Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
Champions development within the account and has a full understanding of all roles within the operation; conducts performance evaluations, along with succession planning for the account
Owns the financial results for the account, and works to ensure accuracy for reporting, forecasting, and budgeting processes
Ensures consistent and fair administration of all policies and procedures