Director of Dining Services

Parkhurst Dining (Eatn Park Hospitality Group) • Pittsburgh, PA

7d

About The Position

The Director of Dining Services leads a dining department with less than $1.5 million in annual managed volume and serves as the senior leader and primary owner of the client relationship for the assigned unit. The role plans, organizes, directs, and oversees the unit’s activities and systems, ensuring Parkhurst standards for quality, service, and cleanliness. Responsibilities include budget development and compliance, revenue innovation, sanitation, safety, regulatory compliance, menu development, food preparation and service, and department staffing.

The Director serves as the key liaison with the client and makes operational changes to improve service, increase efficiency, control costs, and meet client requirements. The role monitors dining operations to deliver exceptional culinary experiences and develops, coaches, and inspires the management team to achieve department goals. The Director also leads hourly recruiting and retention and partners with the District Manager on management staffing and retention.

Requirements

• Seven years of professional experience, including three or more years in a leadership position in food service management; higher education or business dining experience is preferred.
• Bachelor’s or Associate’s degree in Culinary, Hospitality Management, Business, or a related field.
• Comprehensive knowledge of food service systems and administration.
• Proven ability to develop team members and promote from within.
• Excellent interpersonal, communication, and leadership skills.
• Proficiency in Microsoft software programs.
• Advanced math and financial management skills, including budgeting and labor and food cost controls.

Nice To Haves

• Food service management leadership experience in higher education and/or business dining.

Responsibilities

• Proactively address client and customer needs to improve satisfaction and retention, responding in a timely manner.
• Build meaningful relationships with the primary client contact and other key client personnel.
• Keep the client informed about unit and Parkhurst activities and accomplishments.
• Visit service areas frequently to assess customer and client satisfaction.
• Model the Smile Plus hospitality imperatives.
• Develop operating and capital equipment budgets and manage operations within budget to meet goals.
• Meet sales goals and identify opportunities to increase revenue.
• Understand the contract and ensure the client and company comply with its terms.
• Review financial data and make timely operational adjustments.
• Plan, organize, direct, and oversee all activities and systems of the assigned unit.
• Ensure quality, service, cleanliness, sanitation, safety, and regulatory standards are met.
• Oversee menu development and food preparation and service.
• Lead department staffing, including hourly recruiting and retention, and partner with the District Manager on management staffing and retention.
• Develop, coach, and inspire the management team to achieve department goals.
• Make changes to improve services, increase efficiency, manage costs, and meet client requirements.

Benefits

• Free meal during your shift.
• 20% discount on food purchases at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development through Smile Universe.
• Eligibility for 401(k), vision, dental, and medical plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior