Director of Dining Services

Eat'n Park Hospitality Group • Pittsburgh, PA

9d

About The Position

The Director of Dining Services leads a dining department with less than $1.5 million in annual managed volume and serves as the primary owner of the client relationship for the assigned unit. This senior unit leader plans, organizes, directs, and oversees the client’s activities and systems, ensuring Parkhurst standards for quality, service, and cleanliness are met. The role oversees budget development and compliance, revenue innovation, sanitation, safety, regulatory compliance, menu development, food preparation and service, and department staffing. As the key liaison with the client, the Director makes operational changes as needed to improve service, increase efficiency, manage costs, and meet client requirements. The position monitors dining operations to deliver exceptional culinary experiences and develops, coaches, and inspires the management team to achieve department goals. The Director owns hourly recruiting and retention for the unit and partners with the DM on management staffing and retention.

Parkhurst Dining is a brand of Eat’n Park Hospitality Group, a family-owned and operated company with more than 150 locations across more than a dozen states and nearly 10,000 team members. The company is guided by its Core Values and shared purpose, “to Create a Smile.”

Requirements

• Seven years of professional experience, including three or more years in a leadership position in food service management.
• Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business, or a related field.
• Comprehensive knowledge of food service systems and administration.
• Proven ability to develop team members and promote from within.
• Excellent interpersonal, communication, and leadership skills.
• Proficiency in Microsoft software programs.
• Advanced math and financial management skills, including budgeting and labor and food cost controls.

Nice To Haves

• Food service management leadership experience within higher education and/or business dining is preferred.

Responsibilities

• Plan, organize, direct, and oversee the activities and systems of the assigned client unit.
• Ensure Parkhurst standards for quality, service, and cleanliness are met.
• Develop and comply with operating and capital equipment budgets.
• Seek revenue-enhancement opportunities and meet sales goals.
• Maintain compliance with client and company contract terms.
• Review financial data and make timely operational adjustments.
• Serve as the key liaison with the client and keep client contacts informed about unit and Parkhurst activities and accomplishments.
• Address client and customer needs promptly to improve satisfaction and retention, and regularly visit service areas to assess satisfaction.
• Oversee sanitation, safety, regulatory compliance, menu development, food preparation and service, and department staffing.
• Develop, coach, and inspire the management team to achieve department goals.
• Lead hourly recruiting and retention for the unit and partner with the DM on management staffing and retention.
• Make changes to improve services and efficiency, manage costs, and meet client requirements.
• Model the Smile Plus hospitality imperatives.

Benefits

• Free meal during your shift.
• 20% discount on food purchases at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off.
• Access to continuous development through Smile Universe.
• Eligibility for 401(k), vision, dental, and medical plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree