Director of Digital Content Services

Mood Media • Austin, TX

7d

About The Position

The Director of Digital Content Services owns service operations and creative for content services—including messaging and visuals—delivered to Mood Media clients worldwide. This role builds and leads globally distributed teams, defines frameworks for service quality and throughput, and serves as the senior escalation point for content-related delivery across geographies and client segments. It partners with Product, Technology, Sales, and Client Services to ensure content capabilities evolve with market needs. The portfolio may evolve to include or remove service categories without changing the role’s domain-level structure.

The Director leads unified global content production workflows covering creative development and operational delivery. Potential service lines include visual content such as digital signage, motion graphics, graphic design, and brand templates; messaging content such as scripted audio messaging, on-hold content, and in-store announcements; and content scheduling and operations such as programming, playlist management, and on-site delivery coordination.

The role sets creative direction and quality standards, leads creative and operational teams, oversees service delivery and quality assurance, manages staffing and vendors, and develops operational processes, tools, and automation. It engages with strategic clients and internal stakeholders, supports content-services revenue opportunities, participates in senior leadership and roadmap decisions, and manages the department budget and performance reporting. Overnight travel may be required, up to 15%, including international travel.

Requirements

• Bachelor’s degree in Design, Communications, Marketing, Operations Management, or a related field, or equivalent experience.
• 10+ years of experience in content production, creative services, or media operations.
• At least 5 years in a senior leadership role.
• Proven experience managing globally distributed teams of 8 or more.
• P&L or cost-center accountability for a content or creative services function.
• Deep understanding of content production lifecycles across visual and messaging formats.
• Strong operational knowledge of capacity planning, SLA management, workflow design, and performance reporting.
• Ability to evaluate, direct, and elevate work across graphic design, motion graphics, and copywriting.
• Proficiency with Adobe Creative Suite and familiarity with content management, scheduling, or digital asset management platforms.
• Excellent communication, executive presentation, and client-facing skills.
• Analytical ability and comfort with dashboards, KPIs, and data-driven decision-making.
• Ability to manage and motivate globally distributed staff across creative and operational functions.
• Strong leadership and collaboration skills.
• Superior problem-solving and decision-making skills, with fluency in both creative and operational terminology.
• Financial acumen to manage costs and workforce planning.

Responsibilities

• Own end-to-end content operations, including intake workflows, SLA attainment, capacity planning, and delivery quality across active content service lines.
• Define and enforce operational standards, process frameworks, escalation paths, SLAs, and turnaround standards for content delivery worldwide.
• Lead global staffing, vendor management, and resource allocation to meet business demand efficiently.
• Drive year-over-year productivity gains through data-informed process improvements, tooling, and team development.
• Set and uphold the creative vision and quality bar for client content, including messaging and visual work.
• Lead the creative team, which may include audio/video designers, animators, copywriters, and content producers, and foster accountability, development, and innovation.
• Define creative standards, templates, and brand governance across client verticals and geographies.
• Engage strategic clients and internal stakeholders to scope complex creative briefs, present concepts, and validate creative direction.
• Represent Digital Content Services in senior leadership forums and contribute to roadmap and investment decisions.
• Partner with Product and Technology to evaluate and integrate tools, platforms, and automation that enhance content production or delivery.
• Build and maintain a talent pipeline; conduct development reviews, set individual OKRs, and manage performance.
• Own quality assurance processes and act as the final creative and operational authority for content service lines.
• Develop and manage the annual department budget and report on spend, variance, and ROI.
• Advise on complex client briefs spanning creative and operational requirements.
• Collaborate with Sales and Account Management on revenue opportunities tied to content services.
• Drive adoption of tooling, automation, and AI-assisted production where appropriate to improve efficiency and scalability.
• Establish and maintain operational dashboards and report on throughput, SLA performance, and cost efficiency.
• Identify and integrate new content service categories into the operating model without requiring team restructuring.
• Lead unified content production workflows covering creative and operational delivery functions globally.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Director