Director of Digital Content Services

Mood Media • Austin, TX

7d

About The Position

The Director of Digital Content Services owns service operations and creative for content services—including messaging and visuals—delivered to Mood Media clients worldwide. The Director builds and leads globally distributed teams, defines frameworks for service quality and throughput, and serves as the senior escalation point for content-related delivery across geographies and client segments. This cross-functional leader partners with Product, Technology, Sales, and Client Services to ensure content capabilities evolve with market needs. The service portfolio may evolve over time, and the role is defined at the domain level so service categories can be added or removed without restructuring the position.

The role may cover visual content such as digital signage, motion graphics, graphic design, and brand templates; messaging content such as scripted audio, on-hold messaging, and in-store announcements; and content scheduling and operations, including programming, playlist management, and on-site delivery coordination. The Director leads unified global production workflows across creative and operational delivery.

The position requires a bachelor’s degree in a relevant field or equivalent experience, 10 or more years in content production, creative services, or media operations, and at least five years in senior leadership. The Director is accountable for a globally distributed team of eight or more and for P&L or cost-center management. Overnight travel may be required for up to 15% of the time, including international travel.

Requirements

• Bachelor’s degree in Design, Communications, Marketing, Operations Management, or a related field, or equivalent experience.
• 10 or more years of experience in content production, creative services, or media operations.
• At least five years of experience in a senior leadership role.
• Demonstrated experience managing globally distributed teams of eight or more.
• P&L or cost-center accountability for a content or creative services function.
• Deep understanding of content production lifecycles across visual and messaging formats.
• Strong operational knowledge of capacity planning, SLA management, workflow design, and performance reporting.
• Ability to evaluate, direct, and improve work across graphic design, motion graphics, and copywriting.
• Proficiency with production tools such as Adobe Creative Suite and familiarity with content management, scheduling, or digital asset management platforms.
• Excellent communication, executive presentation, and client-facing skills, with effectiveness in creative and operational leadership contexts.
• Analytical ability and comfort using dashboards, KPIs, and data-driven decision-making.
• Ability to manage and motivate globally distributed staff across creative and operational functions.
• Strong leadership and collaboration skills.
• Strong problem-solving and decision-making skills, with fluency in creative and operational terminology.
• Financial acumen in cost management and workforce planning.

Responsibilities

• Own end-to-end content operations, including intake workflows, SLA attainment, capacity planning, and delivery quality across active content service lines.
• Define and enforce operational standards, process frameworks, escalation paths, SLAs, and turnaround standards for worldwide content delivery.
• Lead global staffing, vendor management, and resource allocation to meet business demand efficiently.
• Drive year-over-year productivity gains through data-informed process improvements, tooling, and team development.
• Set and uphold the creative vision and quality standards for messaging and visual content produced for clients.
• Lead creative teams that may include audio/video designers, animators, copywriters, and content producers, fostering accountability and innovation.
• Define creative standards, templates, and brand governance across client verticals and geographies.
• Work with strategic clients and internal stakeholders to scope complex creative briefs, present concepts, and validate creative direction.
• Represent Digital Content Services in senior leadership forums and contribute to roadmap and investment decisions for content capabilities.
• Partner with Product and Technology to evaluate and integrate tools, platforms, and automation for content production and delivery.
• Build and maintain a talent pipeline, conduct development reviews, set individual OKRs, and manage performance.
• Own quality assurance and act as the final creative and operational authority for content service lines.
• Develop and manage the annual department budget and report on spending, variance, and ROI.
• Advise on complex client briefs spanning creative and operational requirements.
• Collaborate with Sales and Account Management on revenue opportunities tied to content services.
• Drive appropriate adoption of tooling, automation, and AI-assisted production to improve efficiency and scalability.
• Establish operational dashboards and report on throughput, SLA performance, and cost efficiency.
• Identify and integrate new content service categories into the operating model without requiring team restructuring.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Director