Director of Delivery

Miller Zell•South Fulton, GA

6h•Onsite

About The Position

This is a leadership role within IT and is responsible for the successful delivery of IT programs spanning internal tooling, retail operations platforms, and enterprise data modernization. The candidate will own the full delivery lifecycle from requirements intake through QA sign-off and production go-live while embedding Agile maturity, QA engineering excellence, and structured BA practices across IT department. The ideal candidate is a delivery leader who thinks in systems, leads with data, and holds teams accountable through documented processes, not just verbal commitments. This role is a cornerstone of Miller Zell's IT transformation and carries a clear path and reports to CIO.

Requirements

12+ years of progressive experience in IT delivery management, program management, or engineering leadership
Proven track record managing multiple concurrent software delivery programs from requirements through production go-live
Deep expertise in Agile/Scrum delivery: sprint planning, backlog management, Jira administration, DoD/DoR, velocity tracking
Hands-on QA leadership experience: test strategy, defect lifecycle management, and sign-off processes
Experience managing onshore and offshore development teams across time zones
Demonstrated ability to build, document, and enforce delivery processes — playbooks, change control, RAID logs, version-controlled documentation
Proficiency with Jira, SharePoint, and collaborative delivery tooling
Excellent executive communication skills — ability to translate delivery complexity into clear, concise CIO-level reporting

Nice To Haves

Experience with Dev, QA automation frameworks, particularly Playwright or Selenium
Familiarity with retail operations, enterprise data platforms.
PMP or equivalent Agile/delivery certification
Experience building or scaling a QA automation function from the ground up, basic programming skills and knowledge of react & c#.
Exposure to AI-powered delivery tools, agentic automation, or intelligent test generation platforms

Responsibilities

Own end-to-end delivery of all MZ project and product changes, ensuring on-time, on-scope, and quality outcomes across all active programs
Lead priority programs through UAT, sign-off, and production go-live within agreed Q1–Q4 timelines; drive subsequent programs to QA-ready state by Q4
Drive follow-on programs to their agreed delivery milestones by December 2026
Maintain scope creep rate across all programs while enforcing change control
Publish weekly workstream status reports and monthly executive summaries to the CIO and stakeholders
Produce quarterly delivery review reports covering velocity trends, defect patterns, scope changes, and program health
Establish and sustain a stable 2-week sprint cadence across all active programs with formal planning, review, and retrospective ceremonies
Champion Fibonacci-based story point estimation, Definition of Done, and Definition of Ready as non-negotiable standards across active delivery programs
Maintain Jira board hygiene, drive defect spillover rate at a minimum level
Serve as the organization's Agile coach — educating, mentoring, and holding the team accountable to delivery discipline
Build and lead a high-performing QA function
Own defect leakage targets, maintain defect detection efficiency
Drive QA automation & maintain automation pass rate
Publish sprint execution summary, open bug list, defect summary, and coverage reports at every sprint close
Partner with the Business Analyst to produce and maintain Gherkin-based acceptance criteria and functional requirement documentation across active delivery programs
Establish a requirements intake process
Drive requirements quality as a delivery gate
Author and maintain a Delivery Manager Playbook covering sprint process, escalation paths, change management, and QA handoff standards — version-controlled in SharePoint
Publish and maintain a Project. QA Playbook covering test case standards, defect management, automation guidelines, and UAT sign-off process
Maintain all project documentation, BRDs, sprint plans, retrospective actions, and sign-offs
Create and maintain a living RAID Log (Risks, Assumptions, Issues, Dependencies)
Establish and enforce change management: all scope, requirement, or delivery changes documented, impact-assessed, and approved before execution
Lead, coach, and develop a cross-functional team spanning QA, BA, and delivery coordination functions
Conduct bi-weekly 1:1s with all direct reports; build individual development plans aligned to team and organizational growth
Partner with Security and Development to ensure cohesive program delivery
Foster a culture of accountability, documentation discipline, and continuous improvement across the delivery organization