Director of Delivery, Commerce

Lazer

4d•Remote

About The Position

Lazer is seeking an accomplished Director of Delivery, Shopify to lead the successful development and delivery of enterprise-grade eCommerce solutions for some of the world’s largest brands. In this strategic role, you will oversee the end-to-end delivery function, managing Technical Architects and Product Owners while owning the delivery pipeline for Shopify-based products. This role demands a seasoned leader with deep expertise in Shopify and a proven background in project management, product management, and software engineering. You will be responsible for ensuring high-quality, on-time launches of complex commerce platforms, fostering cross-functional collaboration, and continuously innovating to improve the delivery process.

Requirements

10+ years of experience in project delivery, product management, or software engineering, with a significant focus on eCommerce.
Deep expertise with Shopify Plus and its ecosystem, including custom development, integrations, and migrations.
Proven success delivering complex, enterprise-grade eCommerce solutions on time and within budget.
Demonstrated ability to lead cross-functional teams, balancing technical and business priorities.
Experience managing, mentoring, and scaling diverse teams across technical and non-technical functions.
Exceptional problem-solving skills and a proactive approach to overcoming delivery challenges.
Strong interpersonal and communication skills, with the ability to influence and build trust with senior stakeholders.
Experience engaging with enterprise clients, providing strategic insights, and managing escalations effectively.
Solid understanding of software development lifecycles, eCommerce platforms, and technical architecture.
Experience with ERP, OMS, CMS, and third-party solution integrations (e.g., Netsuite, Sanity, Manhattan).
Strong familiarity with Agile frameworks and tools (e.g., Jira, Confluence).

Nice To Haves

Shopify certifications or equivalent expertise.
Experience transitioning from platforms like Magento, Salesforce, or BigCommerce to Shopify.
Background in enterprise project portfolio management, overseeing multi-million-dollar budgets.

Responsibilities

Own the overall delivery function for Shopify projects, ensuring alignment with organizational goals and client expectations.
Oversee multiple project teams, including Product Owners and Technical Architects, to deliver scalable, high-performing eCommerce solutions.
Establish and maintain best practices for project delivery, focusing on efficiency, innovation, and quality.
Monitor delivery pipelines, budgets, and timelines, resolving roadblocks proactively.
Collaborate with stakeholders to define project objectives and success metrics, ensuring alignment with client business strategies.
Drive initiatives for continuous improvement in delivery methodologies, incorporating feedback and emerging trends.
Lead platform migrations and custom implementations for enterprise brands, ensuring seamless transitions and robust performance.
Recruit, mentor, and lead a high-performing team of Technical Architects, Product Owners, and other delivery personnel.
Foster a culture of accountability, collaboration, and innovation within the delivery team.
Provide career development opportunities and regular performance feedback.
Act as a strategic advisor to enterprise clients, building trust with senior stakeholders and C-suite executives.
Lead governance meetings to provide delivery updates, address challenges, and align on priorities.
Serve as the escalation point for major delivery concerns, ensuring swift resolution and client satisfaction.
Leverage your technical background to guide solution design, ensuring it aligns with Shopify best practices.
Oversee integrations with ERP, OMS, and CMS systems, ensuring compatibility and performance.
Champion Agile delivery methodologies, driving adherence to Scrum, Kanban, or hybrid frameworks as appropriate.