The Director of Customer Service

HELM AG • Tampa, FL

2d

About The Position

The Director of Customer Service leads, unifies, and advances HAI’s U.S. customer service operations, ensuring end-to-end excellence across the customer lifecycle. This role partners closely with all departments to deliver reliable, scalable service while driving continuous improvement in a complex environment.

Requirements

• 7+ years of progressive experience in customer service, operations, or order management
• 3+ years of people leadership experience, managing multi-level and/or cross-functions teams
• Experience with SAP VIM or similar invoice / document management solutions
• Hands-on experience with ERP Systems, SAP S/4 experience
• Strong working knowledge of end-to Order-to-Cash and Purchase-to-Pay processes

Nice To Haves

• Background in distribution
• Exposure to bulk logistics or complex supply chain operations

Responsibilities

• Lead and develop a multi-level customer service organization with a focus on accountability, talent development and cross-functional training to achieve business objectives
• Partner cross-functionally with Commercial Teams, Logistics, Finance, IT, and HR
• Own end-to-end order-to-cash and purchase-to-pay processes
• Ensure high customer satisfaction and service reliability
• Define, track, and improve KPIs and service metrics
• Act as functional co-lead for SAP S/4 operations
• Drive workflow standardization and process improvements with ensured date integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed