Director of Service
About The Position
Midwest Transit Equipment, Inc. seeks a Full Time Director of Service. This position will be based out of our Kankakee, IL location. At Midwest Transit Equipment, we’re more than the nation’s largest volume school bus dealer—we’re a team of over 300 people driven by purpose. With 9 locations, an expansive parts inventory, and nearly five decades of experience, we’re proud to be an IC Prestige Certified dealer, keeping schools, churches, childcare centers, businesses, and communities moving safely every day. Our success comes from the people behind the buses: professionals who deliver outstanding parts, service, leasing, financing, and warranty support. When you join Midwest Transit, you become part of a team that keeps communities moving and makes a real impact every day.
Requirements
- Experience in the Bus, Medium/Heavy Duty truck or automotive industry
- Must be located within MTE operating region
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office – Word, Excel)
- Strong organizational skills
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Nice To Haves
- Bachelor’s degree preferred
- Previous Operations or Service Manager experience preferred
Responsibilities
- Develop and implement service policies and procedures
- Evaluate Service Department productivity and efficiency. Identify areas for improvement and implement corrective measures
- Ensure compliance with OEM requirements
- Provides input to annual operating budget for the Service Department
- Stay up to date with OEM and industry developments
- Monitor Service Technician training for OEM compliance
- Monitor and ensure all MTE locations are meeting revenue and delivery goals
- Coordinate with each location to receive or maintain Prestige rating with OEM
- Identify employee for future leadership roles and develop their skills and knowledge for advancement within the company
- Special projects as assigned by Senior Management
- Ensure all Service employees are following Company Safety Procedures
- Travel to locations regularly (roughly 75% of time traveling)
Benefits
- Competitive Pay
- Medical Insurance
- Dental and Vision
- Company paid for Short & Long Term Disability and Life Insurance
- 401(k) with company match
- Holiday Pay
- PTO Pay
- Career Growth
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
101-250 employees
