Director of Service

Midwest Transit Equipment•Gary, IN

23h•Hybrid

About The Position

Midwest Transit Equipment, Inc. seeks a Full Time Director of Service. This position will be based out of our South Holland, IL location until we move to our new Gary, IN facility in 2026. At Midwest Transit Equipment, we’re more than the nation’s largest volume school bus dealer—we’re a team of over 300 people driven by purpose. With 9 locations, an expansive parts inventory, and nearly five decades of experience, we’re proud to be an IC Prestige Certified dealer, keeping schools, churches, childcare centers, businesses, and communities moving safely every day. Our success comes from the people behind the buses: professionals who deliver outstanding parts, service, leasing, financing, and warranty support. When you join Midwest Transit, you become part of a team that keeps communities moving and makes a real impact every day.

Requirements

Experience in the Bus, Medium/Heavy Duty truck or automotive industry
Must be located within MTE operating region
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Excellent computer proficiency (MS Office – Word, Excel)
Strong organizational skills
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Nice To Haves

Bachelor’s degree preferred
Previous Operations or Service Manager experience preferred

Responsibilities

Develop and implement service policies and procedures
Evaluate Service Department productivity and efficiency. Identify areas for improvement and implement corrective measures
Ensure compliance with OEM requirements
Provides input to annual operating budget for the Service Department
Stay up to date with OEM and industry developments
Monitor Service Technician training for OEM compliance
Monitor and ensure all MTE locations are meeting revenue and delivery goals
Coordinate with each location to receive or maintain Prestige rating with OEM
Identify employee for future leadership roles and develop their skills and knowledge for advancement within the company
Special projects as assigned by Senior Management
Ensure all Service employees are following Company Safety Procedures
Travel to locations regularly (roughly 75% of time traveling)