Director of Customer Enablement

Legrand Slovenija • West Hartford, CT

6d

About The Position

Legrand has an exciting opportunity for a Director of Customer Enablement to join the Legrand North America Team. In this role, you will lead the cross-divisional Customer Experience (CX) working group, hold accountability for digital and non-digital growth metrics, drive alignment within our centralized marketing organization. There is also opportunity to build a specialized team of Customer Enablement and Growth Specialists to establish systematic customer research loops and translate findings into clear, long-term enablement roadmaps in the future.

Requirements

• Leadership of cross-divisional working groups.
• Accountability for digital and non-digital growth metrics.
• Driving alignment within a centralized marketing organization.
• Experience in building specialized teams.
• Establishing systematic customer research loops.
• Translating research findings into long-term enablement roadmaps.

Responsibilities

• Lead the cross-divisional Customer Experience (CX) working group.
• Hold accountability for digital and non-digital growth metrics.
• Drive alignment within our centralized marketing organization.
• Build a specialized team of Customer Enablement and Growth Specialists to establish systematic customer research loops and translate findings into clear, long-term enablement roadmaps in the future.

Benefits

• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• High employer 401K match
• Paid time off (PTO)
• Holiday pay
• Short-term disability benefit plans
• Long-term disability benefit plans
• Above-benchmark paid maternity leave
• Above-benchmark paid parental leave
• Bonus opportunities
• Paid time off to volunteer

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed