Director of CRM Technology

Ameris Bank•Atlanta, GA

About The Position

The Director of CRM Technology operates at the intersection of banking business strategy, application architecture, and execution. This position translates complex business needs into scalable, secure, and intuitive CRM workflows. Performs other projects and duties as assigned.

Requirements

Strong ability to work directly with business leaders and rapidly deliver value.
Strong platform governance skills: operating model design, roadmapping, intake/prioritization, and cross-functional stakeholder alignment.
Demonstrated success building and mentoring engineering teams while setting clear priorities.
Deep understanding of Salesforce platform foundations, automation, and scalable architecture.
Comfortable navigating complex, cross functional stakeholder environments.
Hands on, proactive leader who drives outcomes and modernizes processes when needed.
Strong verbal and written communication skills.
Able to present and influence.
Strong PC and Microsoft Office Suite product proficiency.
10+ years leading enterprise technology teams, including Salesforce platform ownership in complex regulated environments required.
Proven experience in Salesforce architecture and delivery (configuration + Apex) and experience with nCino or comparable managed packages in lending workflows required.
Proven experience leading enterprise CRM and business application platforms, preferably within banking or financial services required.
Proven record modernizing SDLC/DevOps (metadata-driven development, version control strategy, automated pipelines, environment management) required.
Experience reducing technical debt at scale and shifting organizations toward reusable, standards-based delivery required.
Demonstrated leadership building high-performing teams, clarifying roles, and improving accountability and outcomes required.
Bachelor’s degree in computer science, information technology or related field required.

Responsibilities

Partners with business leaders to deliver scalable Salesforce and workflow solutions that directly support banking operations and growth.
Owns technology roadmaps while ensuring alignment with enterprise strategy, regulatory requirements, and customer service mindset.
Leads and develops high performing engineering teams with emphasis on product ownership and delivery.
Establishes platform best practices including version control, CI/CD, release management, and security integrations.
Balances near term delivery with long term platform health and scalability.
Optimizes software licensing investments and manage strategic vendor relationships.
Works across product, security, compliance, risk, and audit to ensure sound governance and delivery velocity.