Director of Community Standards and Conflict Resolution

Berklee College of Music•Boston, MA

9d•Onsite

About The Position

We are seeking an educational, strategic, and balanced leader to serve as the Director of Community Standards and Conflict Resolution. Reporting to the Chief Equity and Conduct Officer, you will direct and manage the Student Conduct System, adjudicating non-academic misconduct with a philosophy that balances student support, campus safety, and ethical integrity. You will also lead a comprehensive conflict resolution program, empowering our global community of performing artists to navigate interpersonal challenges. At Berklee, your work directly supports the next generation of creative leaders.

Requirements

Bachelor’s degree required
Minimum of 8–10 years of increasingly responsible leadership roles specifically within judicial affairs or student conduct.
Strong grounding in student development theory, legal issues in higher ed, and organizational framework development.
Exceptional analytical, computer, and multi-project management skills are essential.
Proven ability to resolve complex crises, partner with General Counsel, and communicate effectively with an ethnically, culturally, and socially diverse base of students, faculty, and parents.

Nice To Haves

A Master’s degree in Student Affairs, Higher Education, or a related field is highly desired.

Responsibilities

Provide comprehensive oversight of undergraduate and graduate student conduct functions across all campus environments, including Boston, NYC, Valencia, and Online.
Lead and administer a proactive conflict resolution program designed to teach students mediation and life-long interpersonal skills.
Partner with the Chief Equity Officer and the Director of Equity and Title IX to run a coordinated, connected, and collaborative approach across both functional areas, ensuring institutional alignment with FERPA, CLERY, and VAWA regulations.
Coordinate investigative follow-ups with Public Safety and Residence Life, and collaborate with Health & Wellness to manage alcohol, drug, or anger management sanctions.
Supervise, train, and evaluate the Associate Director of Community Standards and Conflict Resolution, and direct conduct officers across Residence Life and Campus Life.
Chair the Community Standards Hearing Officer Meetings.
Manage the end-to-end lifecycle of conduct cases, including pre-hearing meetings, hearings, and stakeholder communications.
Direct the management of discipline files and databases, analyze trend statistics, and oversee the annual revision and publication of the Code of Community Standards.
Serve as a core member of the Senior On-Call Response Team and act as a backup investigator for Title IX and Equity civil rights cases.