Community Standards Coordinator
About The Position
Are you passionate about making a difference in the community? At Reston Association (RA), we’re committed to enhancing the quality of life for Reston residents through outstanding programs, exceptional services, and dedicated stewardship of the community’s natural and recreational resources. As the community's steward, RA is responsible for maintaining the quality of life in Reston, chiefly by caring for and administering the community's most precious asset - its real property. At RA, our people are at the heart of everything we do. We are actively seeking a Community Standards Coordinator to join our team! The primary function of this position is to support the design review process and enhance the member experience through clear communication, efficient administration, and consistent application of Association standards. This position plays an integral role in promoting understanding of and compliance with the Association’s covenants, bylaws, procedures, design guidelines, and community standards. The Community Standards Coordinator provides administrative and operational support to residential members, non-residential, apartment, and commercial applicants, as well as to the Design Review Board. This role supports the consistent administration of the design review process and advances the Association’s mission of delivering an informed, transparent, and well-coordinated member experience. This position collaborates closely with Compliance and Outreach teams to ensure alignment in communication, education, issue resolution, and follow-through. Responsibilities include evaluating and processing Design Review applications, verifying completeness, scheduling reviews, and distributing board decisions. The role also supports Design Review Board meetings by coordinating logistics, drafting meeting minutes, and maintaining accurate records within SharePoint and other systems. Additional responsibilities include analyzing design guidelines, drafting recommended decisions, serving as a primary point of contact for non-residential and commercial members, conducting estoppel inspections, and maintaining accurate records. This position ensures adherence to policies, procedures, and organizational standards while supporting overall departmental and Association needs.
Requirements
- Associate or Bachelor’s degree in a related field, or an equivalent combination of education and 2–4 years of relevant experience
- Approximately three (3) years of experience in community association management, architectural/design review, covenant administration, planning, code compliance, or a related field
- Strong customer service, communication, and interpersonal skills
- Ability to interpret policies, procedures, guidelines, and technical standards
- Strong research, analytical, and organizational skills with attention to detail and the ability to manage multiple priorities and deadlines
- Proficiency in Microsoft Office (Outlook, Word, Excel, Access, Teams) and Zoom
- Ability to work independently, exercise sound judgment, and adapt in a fast-paced, member-focused environment
- Strong technical writing skills, including the ability to translate complex information into clear, user-friendly communication
- Ability to collaborate effectively within a team environment
- Knowledge of architectural components and the ability to read and interpret site plans, elevations, and photometric studies
- Ability to work in a typical office environment with a quiet noise level, with flexibility to perform occasional fieldwork in varying weather conditions
- Flexibility to adjust schedule as needed, including availability to attend evening meetings
Nice To Haves
- Advanced degree or coursework in Planning, Architecture, or related field
- Professional certification such as Certified Manager for Community Associations (CMCA), Association Management Specialist (AMS), Professional Community Association Manager (PCAM) or similar
- Recent graduates may be considered
Responsibilities
- Evaluating and processing Design Review applications
- Verifying completeness of applications
- Scheduling design reviews
- Distributing board decisions
- Coordinating logistics for Design Review Board meetings
- Drafting meeting minutes for Design Review Board meetings
- Maintaining accurate records within SharePoint and other systems
- Analyzing design guidelines
- Drafting recommended decisions
- Serving as a primary point of contact for non-residential and commercial members
- Conducting estoppel inspections
- Maintaining accurate records
- Ensuring adherence to policies, procedures, and organizational standards
- Supporting overall departmental and Association needs
- Collaborating with Compliance and Outreach teams to ensure alignment in communication, education, issue resolution, and follow-through
Benefits
- Medical, dental, and vision insurance
- Medical and Dependent Care FSA
- Employer paid life insurance
- Employer paid short-term and long-term disability coverage
- A 401(k)-retirement plan with company match
- Generous paid time off and federal holidays
- Employe Assistance Program (EAP)
- Optional Legal Resources, Critical Illness, and Accident insurance
- Free recreation passes for seasonal employees and their dependents
- Discounted fees for all Recreation Programs and Camp Programs
- Discounts in the RA Tennis and Pickleball Pro Shop
- Free electric car charging on-site
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
