Director of Community Life and Engagement

The Highlands At Wyomissing•Wyomissing, PA

7d•Onsite

About The Position

Lead an exceptional resident experience as our Director of Community Life & Engagement! Oversee resident services, programming, and team development while making a meaningful impact in a premier senior living community. The Director of Community Life and Engagement provides leadership, oversight, management, development, and is responsible for the daily operations for the Residential Living Programming, Residential Living Resident Services, and Administration departments. This position ensures and maintains a professional level of confidentiality in all organizational, employee and resident issues, delivers and provides high quality care with regulatory requirements, budgetary guidelines and policies and procedures established by The Highlands at Wyomissing. This position also serves as a resource to the Board of Directors, the leadership team, residents, all Highlands departments, various outside contacts, including vendors and executives of other corporations. This position must possess the ability to interact with staff at all levels, in a fast-paced environment, sometimes under pressure, remaining composed, safe, resourceful and efficient, with a high level of professionalism and confidentiality.

Requirements

Strong follow-up skills and ability to work with little or no supervision, exhibiting strong proactive and efficient work ethic.
Comfortable and agile working with technology; Proficient in MS Office and other applications.
Experience in and the ability to drive a performance-based culture.
Ability to function in a fast-paced environment, with competing priorities and deadlines.
Strong analytical, assessment, and problem-solving capabilities.
Superior relationship building and influencing skills with experience providing complex and confidential support in a high-profile environment.
Demonstrated expertise in interpersonal communication and presentation skills, verbal and written.
High school Diploma or GED (required).
Bachelor’s degree in business, Healthcare Administration, Social Work, Human Services, Gerontology, or other related field, or commensurate experience in industry experience including management (Required).
4-5 years’ experience in health, human services or community services field including programs with senior adults (Required).
Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required).
Medical Screening
Criminal History Clearance
FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
Immigration and naturalization (I-9) Clearance
Valid Pennsylvania Driver's License and acceptable MVR (if operating company vehicle)

Nice To Haves

DiSC Behavioral Assessment Personality Profile SC, CS, or CD (Preferred).
Master’s degree in business or healthcare administration (preferred).
5+ years’ experience in retirement/Long-Term Care facility (Preferred).

Responsibilities

Complete assigned strategic initiatives timely and thoroughly.
Actively participates in strategic and planning discussion.
Creates timely reports on all department activity.
Creates monthly, quarterly, and annual action plans.
Implement succession plans, expand staff competencies and supports their professional and personal growth.
Provides direct supervision of staff and conducts departmental meetings with staff.
Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.