Director of Community Impact (Hybrid)
About The Position
The Director of Community Impact provides strategic leadership for ALCO’s resident engagement, community partnerships, and community-focused initiatives across the organization’s affordable housing portfolio. Reporting to the Vice President of Property Operations, this role is responsible for developing and implementing scalable programs that enhance resident experience, strengthen community connections, improve resident retention, and support operational goals. The Director of Community Impact serves as the primary link between property operations and external community resources, creating sustainable partnerships, resident programs, and engagement strategies that align with ALCO’s mission and long-term objectives.
Requirements
- Bachelor’s degree in Social Work, Community Development, Public Administration, Human Services, Business Administration, or a related field preferred.
- Minimum 3–5 years of experience in resident services, affordable housing, community engagement, property management, nonprofit leadership, or a related field.
- Demonstrated leadership experience managing programs, partnerships, and cross-functional teams.
- Strong knowledge of community resource coordination, resident services, partnership development, and program management.
- Excellent leadership, communication, relationship-building, and project management skills.
- Strong analytical and problem-solving abilities with experience using data to drive decisions and measure outcomes.
- Proficiency with Microsoft Office, reporting tools, and property management technology.
- Valid driver’s license and ability to meet company insurability requirements.
- Must not be on the HUD Denied Participation List.
Responsibilities
- Develop and lead ALCO’s resident engagement and community services strategy across the portfolio.
- Design and implement scalable resident services, community programming, and engagement frameworks.
- Build and maintain strategic partnerships with nonprofits, schools, healthcare providers, workforce agencies, law enforcement, and other community organizations.
- Serve as the primary liaison between property management teams and community service providers.
- Lead resident outreach, needs assessments, and community-building initiatives that strengthen resident satisfaction, participation, and retention.
- Oversee portfolio-wide security initiatives, vendor relationships, contracts, and monitoring processes to support resident safety and community wellbeing.
- Partner with Operations and Marketing teams to support community outreach, resident communications, website accuracy, social media engagement, and community-focused marketing efforts.
- Establish and monitor performance metrics related to resident engagement, program participation, and community impact.
- Analyze data and feedback to evaluate program effectiveness and drive continuous improvement.
- Recruit, develop, coach, and lead a high-performing Community Team.
- Represent ALCO within affordable housing, community development, and professional organizations.
- Perform other duties as assigned to support company objectives.
Benefits
- medical, dental, and vision coverage
- company-paid life and disability insurance
- 401(k) with company contribution
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Director
